January 2024 by Richard Norman
Staff always polite and very professional
December 2023 by Bernard Morgan
Staff were helpful at every stage of the process, from arranging initial appointment, to final pick up of new glasses. It was identified by the optician following the eye test that I required distance glasses. I purchased two pairs. One for the car are one for use at home if required. My main concern is I do not feel that my eyesight is any better when I put them on. Time will tell.
December 2023 by Myra Phillips
The staff at Specsavers in Neath were very helpful, friendly and reassuring. They were professional and knowledgeable and made me feel very welcome. I would definitely recommend them.
November 2023 by MARY LEWIS
Reading ability of my new glasses were poorer than my old ones. Now have to go back to sort it out.
October 2023 by Elaine Phillips
Staff are professional and courteous. The optician was thorough , and knowledgeable. He was friendly and professional. Would recommend Specsavers to anyone.
October 2023 by Diane Piles
Went and had eye test at neath specsavers and Maisie the optician and the staff give excellant service
August 2023 by Samantha Gilley
Rude staff who will call and be condescending if you complain about the way in which they cancel your appointment for an emergency when none of the alternatives offered are suitable and also insinuate that you're a lier because they don't belive what was said/happened at the appointment when they weren't in the room during the appointment because they don't think that a slight change in sight is significant when it actually is.Won't be coming back after I've collected my new glasses they reluctantly agreed to provide me yesterday.
July 2023 by chris sparkes
I was booked in for an emergency appointment on the day,and I must say the level of professionalism in dealing with my concerns were exemplary.
July 2023 by Danielle Morgan
I went to Specsavers and would never go any where else again thankyou for your lovely service
June 2023 by Wendy Buckley
Lovely staff; friendly, efficient, polite and professional.
April 2023 by Jeanette Walker
Absolutely rubbish. I booked an appointment on line even had emails and text message to confirm. Got to appointment on time alady checked details including my telephone number them checks with a fellow employee and Says why is this appointment in dispense? Then continues to say tried to call 3 times and hung up by customer. I never received no phone calls from spec savers and then proceeds to tell me have wrong number although the first lady had just confirmed my telephone number. A wasted journey to take my son for his eye test and no apology and no other appointment offered never had such bad service from an opticians before very poor !
February 2023 by Kimberley
Had my appointment changed 3 times, rude and incompetent staff over the phone. Will never use these again
February 2023 by Mel X
Went for a eye test . Had new glasses couldn?t see nothing but double vision absolutely horrendous was told to wear the constantly for 2 weeks to get used to them I tried but obviously couldn?t see . Went back they wouldn?t change my prescription and didn?t even offer a second eye test staff was so rude . Had a rufund went to boots had the glasses I wanted I can see perfect ? go to boots if u get this problem .
February 2023 by Mark lane
Very helpful. Pleasant staff. Very professional.
January 2023 by Mel
Went for a eye test . Had new glasses couldn?t see nothing but double vision absolutely horrendous was told to wear the constantly for 2 weeks to get used to them I tried but obviously couldn?t see . Went back they wouldn?t change my prescription and didn?t even offer a second eye test staff was so rude . Had a rufund went to boots had the glasses I wanted I can see perfect ? go to boots if u get this problem .
