November 2023 by Caroline Jones
Queens Road chemist is an absolute joke went to pick up meds hour wait I could not go back as was working I said can my dad pick up tom only after 3 he had a hospital appointment and I waa working can I pick up Saturday morning no ? expected me to wait till Monday I would have run out of my pumps by then I was unwell last week and it had affected my asthma this is totally unacceptable took prescription to chemist by one stop waited a few minutes be going there from now on
July 2023 by Dan Warner
Worst pharmacy I have ever been to takes 4 hours to fill a prescription even when no one is in the shop.Woman behind the counter is on some sort of power trip
June 2023 by A Hayes
Organised chaos! In the queue when they opened at 2 pm. There were six or seven people in the queue before me. Some were going to wait and some were going to come back later to collect their prescriptions. Thought I wouldn't have to wait long. 50 minutes later I decided to ask what was happening. Assistant went to check and came back with the prescription - or at least part of it. Was told that one item was not kept in stock and they would have to order it. Totally incorrect as I have had the item before from stock. Asked to have the prescription back and I would try somewhere else nearer to home. The prescription was promptly handed back but they also kept the item they had in stock 'as you can't have one item off a prescription for multiple items'. So I wasted almost an hour for nothing - I'm 78 years old and not that mobile but I didn't get any sort of apology for the long wait. Will be steering clear of this place in future even though my Doctor's surgery is across the road!
April 2023 by Susan Gasson
Put prescription in told to return in 40 mins. Returned 1 hour later to be told no tablets call again tomorrow. Returned Friday afternoon to find queues outside of the door, eventually got to the counter and had to wait 1hr 15 ins for it to be dispensed. It is the worst pharmacy I have ever been to. It would be an idea if they had 2 queues one for collecting and one for putting prescriptions in. Everyone ominous out of there were moaning about the place.
March 2023 by Rachel Moses
Attended the pharmacy today with severe toothache (wisdom tooth) and was assisted in the best way possible. Cerys (the pharmacist) was promptly able to recommend a gel that would ease the pain. This was the best possible advice and the pain has completely gone. I couldn?t recommend Cerys and the entire team in Queen?s Road Pharmacy enough.
February 2023 by James Dawkins
Only got one star because I couldn't put no stars. Worst pharmacy I have ever been to. Every time I go there the queue is out the door and when you eventually get to the counter my prescription is never ready. I always leave it at least a week between putting it in the GP surgery and collecting it they always have so.e sort of excuse as to why its not ready usually yrying yo blame the surgery or myself for coming too early. This latest time it was pit in over two weeks ago my wife went to collect last Saturday it wasn't ready they said the gp had not sent it she went to surgery who said they had but would send another one over straight away as an emergency as I was running out of tablets and it would be ready to collect from pharmacy on Wednesday latest. I left it till Friday only to be told it wouldn't be ready until Monday I explained I had no tablets left and was going away at 4 for the weekend she said if I call back after 5 they would try and get it ready. So I now have to go without tablets all weekend until hopefully it will be ready unless they have another excuse. An absolute shambles no concern about people's health needs at all.
February 2023 by Mathew Evans
Utter Chaos.The staff are friendly enough but the organisation is absolute lunacy. You can be waiting for more than a hour for a prescription they have had for a few days. They can then announce no more prescriptions can be done at any time they feel the need.
January 2023 by ryan pearce
Ear infection will solve itself by the time I got served. Don?t use this pharmacy if you can help it, unless you want to catch a cold in the queue which is half way up the street!
October 2022 by Tania Clutterbuck
Well by Jesus it?s gone down hill since Nathan and the lovely counter woman have gone. In the que for over 20 mins, then shouted it?s a 45 min wait. 45 min!!!!! No other pharmacy is like this. Older lady on the till was slow and miserable. No help for anyone. Bring back Nathan!!!!
April 2022 by SuperCymru
2 yrs ago was working well.Now no longer delivers prescriptions (other pharmacies do)If I put a prescription request in on a Monday ? how come you can?t have it ready by Friday ?. You get it next day ?. Should not get take 5 days to pick it off your shelf.You need to improve.
April 2022 by Kieran
Told today that it would take 45 minutes + for an inhaler and nasal spray, surely that's just an over the counter thing? This isn't the first time either, I've had to consistently wait around half an hour everytime, whether there were queues or not, never waited this long at any pharmacy, genuinely what takes so long?
April 2022 by Andrew Suter
After waiting 25mins in a cue to hand in my prescription, I was told it would be about 30mins. After waiting over 50mins, I had to ask them if they were ready. They told me they were done over 10mins ago but forgot to call my name out.Terrible service
April 2022 by Louise
Very helpful when I ran out of medication whilst in Wales, I was able to get a three day supply as long as I had the box with my name on. Friendly and efficient unlike another pharmacy locally who despite being listed as offering emergency medication told me to get my English gp to post them the prescription!?
April 2022 by flabbergasto
been coming here 7 years and they?re still as bad as ever. wish i could stop coming here but there?s no other place for me to go.i?m told my prescription will take 15-20 minutes each time and yet it always takes 40 minutes to an hour?i?m respectful enough to have not said anything to the staff over these years but it?s honestly getting out of hand.i don?t mind waiting, but if it?s going to take 40 minutes to an hour, tell me that. that way i can go and do all the other things i need to do.it?s so tiring?
January 2022 by Alexandra Matthews
I've been trying to call for the past month to get the remainder of my prescription but there's been no answer. The pharmacy did not give me my entire prescription in July and said to call when I need the rest. It would be great if they actually answered.
