October 2023 by Helz
If I could put zero stars I would. I ordered a pizza and suprise it was over the estimated time. Called to ask and said I would get it in 10min. Then 20 min later called again as still not got it and was offered a remake or refund. Took the refund but they didn't tell the delivery driver who was from deliveroo but I didn't even order though them. I used pizza huts own site. Days later no refund and then made a complaint and get called a liar that I wasn't offered a refund and I got the product. DO NOT ORDER FROM HERE
August 2023 by Dream Craftz
I ordered and it said the estimated time was between 19:45 - 20:05, which was great. As soon as the tracker hit 'out for delivery', it changed to 20:50! That's an hour later than the stated arrival time. Ridiculous time scale. I won't be ordering from here again.
August 2023 by Harrison Arthur
This place was disgusting and the people were horrible
June 2023 by Mohammed Shahab
Very Nice food and Service
March 2023 by Chelsea Evans
I ordered food last night at 5.30pm and a hour later I rung the store to ask how much longer delivery would be and the person on the phone said she?s left she?ll be 5 minutes. Then 20 minutes later the driver rung me said she was lost and I literally said you can?t get lost I live on Briton ferry road literally up the road from Lidl on the main road and she said she was in Port Talbot way far from where I live lol. So she typed in my Post Code and said once she gets to the post code she would ring me. Another hour goes by I ring the store as I couldn?t contact the driver because she ring me from a Leeds number and I had said to the the guy instore that my food will most probably be cold now and his reply was ?it won?t be cold it is in a special bag she is 5 mins away? when though it has been over a hour lol! So 30 mins later I ring the store and just said will you remake my order and I?ll come to collect it and he had to get back to me because he had to ask his manager. 20 mins later I had a call back to go collect my food had my food so late but apparently he don?t know where the driver even wasVegetarian options: Cheese and a vegi pizza
February 2023 by Nick Jones
I visited this Pizza Hut branch to order a quick bit of takeaway lunch, but if I'd had any inkling of the ordeal that lay ahead of me then I would have thought twice. Upon crossing the threshold into the building, I was lassoed (yes, like an animal at a rodeo) by what I believe was the manager, using a 'rope' fashioned out of some very sticky, dirty looking pizza dough. He was shouting in an affected US Southern drawl, "ASPARTAME IS BEING PUT IN OUR WATER SUPPLY TO MAKE OUR CHILDREN BAD AT SCRABBLE" and "THE MAN IN THE STETSON THEY CALL ME GEORGE JETSON". I should point out that he was wearing a Stetson hat, like a cowboy. I ran from the store immediately, and after stretching that horrible rubbery pastry out for a good 5 or 6 doors down, I finally broke free from my doughy tether. I can't get the smell of yeast or the oil stains out of my Bananarama t-shirt, so I will be submitting a bill to the Pizza Hut Head Office.
February 2023 by Gareth T
Food arrived luke warm at best.
December 2022 by Max Wright
Our food was over an hour and a half late, when it arrived it was cold, tasted awful and was stale & hard to eat. The whole time I was trying to ring them to see what was going on and couldn't get through to anyone. Worst takeaway experience I've ever had in my life. Never ordering from here again and would suggest anyone else do the same.
December 2022 by Hannah Kirby
Pizza Hut in neath is absolutely shocking hang up on calls when we ring to check on the order and then out order turned up with no drink and waited over and hour for delivery! Never been like this with Pizza Hut burn never ordering again
December 2022 by Wendy B
I ordered a pizza deal with sides. The pizza was nice and on time. However, battered chicken on the side is nicer than breaded . There should be an option for battered strips. The pizza was nice but too many jalapeno peppers. The Italian sausage was more like spicy sausage and not authentic. Very few mushrooms and peppers. Please do a thin crust option. Please add a garlic dip for the pizza as I'm paying enough already. Just a few thoughts. Thanks.
August 2022 by Richard Owen
Delivered ordered garlic dips were not with order so disappointed won't be ordering pizza hut again stick with domino's pizza
April 2022 by Chris Rees
What an absolute shocking service, wouldnt even give one star, ordered food at 17:30, waited patiently till 18:50, to be told its on way, waited another 25 min, to be told its with deliveroo driver who i am suppose to contact if theres problem (i didnt order off deliveroo, infact, i havnt even got an account with them), I asked to speak to the hut manager, to be told not in store and lady has to phone, so asked for name to report, to be told not aloud name,so i phone deliveroo who tell me it is pizza hut who made the order and not my problem (well done), then get told to have a refund and no pizza, 2hrs and 20 min later, fair play pizza hut, you need to sort your management teams out.
March 2022 by 496kirstenj
My children love pizza hut. The garlic base it stunning. Unfortunately neath branch are so behind with the times. No vegan options.
February 2022 by Fiona Cooper
Arrived at the shop in Neath at 4.10pm and it was locked .Opening times are 3pm - 11pmStaff I could see laughing and joking at the back of shopSo I rang the shop. Lad opened it laughing saying sorry we forgot to open up since we got here.Waited then while they chatted for ages at the back to sort out order.Not impressed I wonder why I stopped going here and switched months ago. So unprofessional.
January 2022 by Paul White
Try and order a pizza online is absolutely impossible. I wonder why they dead all the time.
