October 2023 by Peter hughes
Hsbc Neath....pleasant helpful staff made me welcome and introduced me to Ravdeep Johal to help with card scam..I was given an appointment to suit me the following morning.Problem was skillfully sorted, new card ordered and a nice smile. EXCELLENT, 5* service PH.
August 2023 by Steff Rhys
Often made to feel a nuisance whilst visiting the branch, with my business account. Not all business use online banking and when requiring a statement printed out you have to ask the staff as the machine does not accept business cards. Nine times out of ten the staff can be quite rude and belittle you for not using online banking. Yes I do get monthly statements but at times a business such as mine needs to check finances at the end of some calendar months. The bank was a lot better when you could visit the counters.
June 2023 by Anika Mather
Went in and wasn't greeted by a member of staff, they looked up at me and looked back to their computer. Then went to try and open an account in person- they said to apply online and didn't say they could do that in person with me. Then told us in the office that we couldn't apply except through my dad's account, then said if we wanted a paper application it would take longer in a patronising manner. When we were clearly unhappy with our treatment and said we would go and apply with a competitor they said they would not do it either.This was not true! If you're ever in the market for a bank account to be opened in Neath, walk straight past HSBC and into Lloyd's. They were very happy to help! :)
December 2022 by Rob Davies
Great service from Nigel the manager and colleagues. Friendly, welcoming and makes banking an ease. Much better than local branches
August 2022 by Mike S.
non existing customer service, incompetent staff
January 2022 by Andrew Davies
Got myself in a mess with my online banking, called at the Neath branch explained to Venitia, she asked Kate to help me sort my issues out..Kate was so patient and kind, went through everything with me and got me back on track...Thanks so much, fabulous service..?
November 2020 by Carwyn Jones
Very friendly staff happy to help with any problems you have
September 2020 by DON'T_RAGE_IM _BAM
Very friendly staff happy to help with any problems you have
August 2019 by Martin handfasting
I went unofficially overdrawn totally my fault so accept the charge but £80 is steep. Regardless they like to twist the knife with a £5 charge, I only get Friday afternoons off so I wanted to extend my overdraft for a week until I get paid. Surprise surprise there was no one to help so I could take a day off or wait till next Friday and pay £35. So enjoy the 80 I an switching banks
August 2019 by Callum Boe
Not the best of staff,
May 2014 by Jamie B
This ATM charges you £2 odd to withdraw even though it says it's free.
