November 2023 by Dale Weaver
Great Pharmacy, always get told how long wait times are. Staff are always friendly and explain things through if there are any issues with any medication. Been using this pharmacy for years
November 2023 by Robyn Louise
Disgusting service told they didn't have prescription there for a newborn baby and was hung up on not even an offer to order it inWill never use again
October 2023 by Melanie Allen
I appreciate many services have changed since lock down but there is nothing more frustrating than having to go from one pharmacy to another looking for medication. Having tried six pharmacies I came across this wonderful little pharmacy.With Knights Castle Pharmacy all it took was one telephone call. The pharmacy assistant confirmed the medication was in stock and within 30 minutes I had collected my prescription. I will certainly be using this little gem again. The staff are incredibly accommodating and provide an excellent service. Keep up the good work and thank you!
July 2023 by Melissa Verina Jayne
I would give unlimited stars to this pharmacy if I could. Amazing, helpful staff! Short wait.. been going to this pharmacy for a few years and I never get disappointed. Always eager to help.Considering how much abuse they get at that window for things out of their control. They are always polite and helpful. Keep being the hero?s you are guys! Great job
July 2023 by James Barnes
Staff can?t do enough for you, I?ve always used this pharmacy and always been served with a very professional and discreet manner. I have been outside and witnessed some some of the rudeness and abuse the staff have to put up with on a regular basis, I just don?t know how they it! Keep up the great work guys! Local resident.
July 2023 by Elaine Melbourne
Fantastic service every time. Staff are always polite and helpful and can't do enough for you. Best pharmacy in Neath
July 2023 by Jenny Davies
Staff at the pharmacy yesterday were extremely unkind,rude and unprofessional.I realise they have a busy and demanding job but I was very disappointed at their behaviour .
July 2023 by Jodie-Leigh (deadringxr)
Would legitimately give no stars if possible. Incredibly rude and belittling staff. Clearly a mix up had happened and instead of being helpful in any way, decided to be rude. I was then told to go to another pharmacy across town despite having mobility issues. Receptionist said there had been a mistake but it was for sure there, had been given my prescription by the pharmacy. Went across town, wasn?t there. Told them I had the prescription just incase however castle gave me an unsigned prescription so they couldn?t take it. I then had to go back to castle where I told a non-uniformed that I have mobility issues, in an incredible amount of pain and that she told me to go to another pharmacy despite giving me an unsigned prescription.When I asked for a complaint number kept interrupting me, then the original member of staff who was rude became verbally aggressive. Instead of being sorry that a disabled person was being put under a huge amount of stress from clear miscommunication and sent back and forth across town that when I make my complaint I should ?get my facts straight? and I had the two of them having a go at me. The young blonde girl has always been the kindest staff member you?ve had and did try to help but the attitude from the others are disgusting. I ended up bursting into tears in front of a load of people and had to go into the surgery as I was having a panic attack.The receptionists for the surgery itself are unbelievably kind and despite being separate, the pharmacist should take a page out of their book.
July 2023 by Amanda Davies
Always had a good service, I get my mother's medication from here as they seem to be the only pharmacy in the area that can supply it without problem, the service is always prompt and the staff are wonderful. Her GP is in Briton Ferry but the pharmacy there as with else where, never have one item in stock
July 2023 by Anna M
Great pharmacy with amazing staff. Always make my meds up quickly every time ?
July 2023 by Mike Hambleton
I found Castle pharmacy very friendly and staff very good , good location too
July 2023 by Kirsty Parsons
Working hard and doing their best ab work guys keep going!
July 2023 by Sadie Jones
TERRIBLE. Rude staff always blaming doctors when it's a pharmacy error or pharmacy can't be bothered. Medication never ready on time resulting in multiple visits and queuing outside in the rain or heatwaves for ages because they still expect to patients to wait outside blocking the path to the surgery for prams and wheelchairs. Everything would be better if staff were polite and not defensive and aggressive including the manager. Disgusting service.
April 2023 by Sandra Beer
Belittled by a rude member of staff
August 2021 by Steve Archer
The opening times on the Internet are different to what your sign says in the window
