September 2023 by Tracey Flinn
After having the second visit today with Katie, so pleased to have finally found my glasses! Katie is a very knowledgeable and helpful girl, with wonderful customer service skills. She explained everything to me throughout the process about lenses, coating, etc to help me choose, and was so patient! I even brought my husband back on the second visit, (and our 2 dogs who were welcome in store) to try on again, but to confirm my first choice was THE one. I did make the staff laugh, I think they'll have something to giggle about the loony woman, but the whole experience was very professional and so easy. And to top it as a NHS employee, they give discount . Thanks again Katie, can't wait for my glasses to arrive. Would recommend this store to anyone for a top service from exceptional staff
September 2023 by Allen Lutz
I was a bit late and they wouldn't see me.
August 2023 by Sandra Mayo
Really excellent service. Staff very friendly, helpful and professional.
July 2023 by Dom Willis
Great service from all the staff. Very helpful and give sound advice when it comes to choosing glasses. Lovely folks working there
June 2023 by wendy stubbs
Really excellent service. Staff very friendly, helpful and professional.
June 2023 by siansbloke
Excellent service from a friendly, professional team
May 2023 by Andrea Hunt
Great experience.Fantastic opticians Mark and Elliot.Also the best advisor with my contact lens lesson, Clare; so much patience. A joy to find a place that truly cares. Thank you
November 2022 by Jason Sharpe
Great staff. An absolute pleasure with help and atmosphere
September 2022 by Stefani Dimitrova
Quality is good and the prices scare at first but all of a sudden you get a lot of discounts and the price drops, its great
August 2022 by Vivien Young
Friendly, helpful staff. Very patient assistant whilst choosing new glasses!
August 2022 by Sheelagh Brunt
Optometrist was very thorough and put my mind at ease re a trauma to the white of my eye.All other staff very friendly and efficient.
May 2022 by John Hughes
The eye test is very thorough, with a good selection of fashionable frames to choose from. The staff were very helpful and pleasant.
May 2022 by Evette Williams
Excellent service. Thorough eye test with useful advice by nice optician. Sales assistant was very helpful. Highly recommend.
February 2022 by Rosemary Jennings
Friendly staff, optician explained results very well & advice given, when asked, on what new glasses suited me.
December 2021 by Nicky Cargill
Had been having problems with my eyes and managed to get an apt at short notice. I have to say that Rev (apologies if spelt wrong) did a very thorough eye test which including dilating my eyes which wasn't a nice experience however he made me feel at ease and reassured me throughout. Also a shout out to the customer service lady with short hair and glasses who was very welcoming and friendly. Can't recommend vision express in monmouth enough. Thank you.
