July 2023 by David Quick
Done a last minute shop on 24/07 at a self checkout. Had a £10 M&S voucher which their ?new? checkouts would not accept. The assistant did not have a clue what to do and on getting the managers help he was simply rude and dismissive saying you can?t use that voucher with these tills contact customer services and abruptly walked away without apology. So we left all our shopping £30 and abruptly left and done our shop at Waitrose!
June 2023 by Stewart Brooks
Had all I required very pleasant staff
April 2023 by Stacey Clare
Lovely shop you pay for what you get senerio! A bit pricey but you can't knock the quality. On the negative side only ever one till open so service is very slow if your buying frozen food! I never buy stuff for my freezer as the service is so slow then the walk to the carpark, plus the journey home.
January 2023 by helen t
Like this store. Good choice. Fresh. Helpful staff
November 2022 by Miss Morgan
Great choice of food and drinks. The fresh bread is absolutely beautiful.The shop is very expensive for a lot of items and only one till on the rest are self service.
September 2022 by S Mon
They have now installed a bank of self service tills in place of the attended tills. Carnage. Will not be shopping there so often from now on. Can't believe there was a signifant number of M&S customers asking for self-service tills.
February 2022 by Lindsey Smalley
I have been using this store for many years and class myself as a very good customer but today whilst trying to get cashbook after my purchase the lady on the till appeared not to know how to do this. She called another lady whom I have had contact with before who I find to be rude and unhelpful . She was very rude and loud to me at the checkout in front of other customers. It was not my fault that the lady on the till needed guidance on how to give casback. This other lady accused me of throwing a purchase to her which was untrue.I will not be using this store again. Her attitude needs addressing. I very rarely give feedback but I feel very unhappy with the way I have been treated. It was totally uncalled for.
January 2022 by Bob P
Good quality food products, displayed in temperatures to keep them fresh. The staff take care and pride providing a top quality service. The produce is very well maintained and excellent quality.
January 2022 by Bob Pollard
Good quality food products, displayed in temperatures to keep them fresh. The staff take care and pride providing a top quality service. The produce is very well maintained and excellent quality.
August 2021 by Bob *
Good quality food products, displayed in temperatures to keep them fresh. The staff take care and pride providing a top quality service. The produce is very well maintained and excellent quality.
August 2021 by Jack Jones
Lovely M&S store, always clean, tidy and well stocked. Excellent range of fresh fruit and vegetables, and the staff are nice too. My favourite lady on the checkout is Sheila, she is always so polite and friendly.
August 2021 by Ian Scoble
(Did this identify the store as Monmouth?) Standard M&S food hall experience; not as large as some but the usual range of basics. Interesting that it survives when there's a huge Waitrose - with a car park - nearby.
August 2021 by Anne James
Great little store, super helpful staff, but why is it OK for staff on the till to have face masks which don't actually cover their nose?????They might as well not bother!
January 2021 by Anita Steddar
Normally very good but today customer's did not follow coivid rules?
January 2021 by Annie D
Well stocked, staff were very helpful, but as expected expensive. Quality food does, I suppose, cost more!
