April 2023 by Mike Ashton
Waited around 30mins for hot drinks after paying. They were serving people from further back in the queue. I eventually was served and was told the ticket system had failed, and they lost some orders. I will not go back.\\nThe prices are higher than Costa, too.
April 2023 by Declan Sullivan
Pretty disappointing. Only three customers in at the time of visit but still cups left lying around and tables dirty. Took a few mins of being ignored before served. Used the toilets before I left and they were disgusting. Hand dryers didn't work either. Don't mind paying inflated coffee shop prices but when the staff can't be bothered to do the basics.....
April 2023 by Callum Hill
Awful place, car park full of potholes, litter everywhere. Inside was a large space with no atmosphere whatsoever. Soft chairs covered in stains. Toilets stank of stale urine. Does nobody clean the place? Coffee was OK. Won't be going back.
March 2023 by Nichola Martlew
Good coffee, but seen a fly in the cakes. Put me right off. Also can I get a new tyre with my coffee ? As the pot holes as you go in are absolutely ridiculous! Looks like a meteor has hit the floor !
March 2023 by R S G
Huge space with a few customers. Expensive. People pop in for the toilet. They're not happy with that much but on the motorway it has been advertised as toilet - not only for customers but anyone who need.Otherwise the last service point to Chester direction, so make sure you stop there if you need!Parking: Big enough car park with huge (!!!) potholes. Good luck...Wheelchair accessibility: Wheelchair accessibility - apart from the car park where the potholes are as big as the wheelchair...
February 2023 by Martin Arrowsmith
Vacuous place selling indifferent coffee by disinterested staff. Toilets were pretty dirty with wet floors, litter and no toilet paper in the ladies. The car park is also heavily pot holed.
February 2023 by Emma Ward
Stopped off for a coffee and toilet break. Toilets were disgusting, the whole cafe looked grubby, lady behind the till was miserable, the barista was more friendly. Not the best Starbucks needs a tidy up and some staff training on friendly customer service.
February 2023 by Joel Kelly
Staff are very helpful. Coffee is always perfect and if not they'll replace it for you. Atmosphere is really peaceful.
November 2022 by tara jane
Nice coffee, cookie went in the bin. Wasn't very tasty . Could not get over the stench as you walk through into the toilet area, it Absolutely reeked of urine. Very unpleasant. I think you need a new cleaner ?
October 2022 by Base 1714
Stopped here several times as we head out of Wales. This time the toilet aroma of urine was super intense before even getting into the toilet. I hope this is no reflection of the staff hygiene and doesn't give much confidence in the overall hygiene of the place, especially as they serve food products.I'd avoid and visit another one.
October 2022 by Julia Ollerton
The coffees were excellent but thats all. The toilets stank and were dirty. You could smell stale urine before you got in them. Depressing cafe , dirty and shabby. Two staff members. The young man was lovely, very obliging but the girl was awfull. Misrable, no intrest at all, literally threw food across the counter at us and the customer before us. I have never been served a coffee in such a misrable way ever before and illNever return.
October 2022 by Smen 123
If I could give 0 I would. Visited this service station Starbucks on 28/08/2022. Met a member of staff in the ladies toilets who did not wash her hands and proceeded to leave the toilets and go back to her place of work to serve customers. Not only is this disgusting but it is a clear breach of health and safety provisions. Upon seeing I did not place an order and instead went next door to Greg?s. I raised a complaint to Starbucks on the same date and to date this complaint remains unresolved and is not being dealt with in a timely manner by Starbucks again a failure to follow the FCA regulations on how to handle complaints.I will not be purchasing anything from Starbucks again due to the above incident and would encourage any customer of Starbucks to think carefully when they place an order with them whether their member of staff has actually washed their hands following a visit to the toilets or having carried out an activity which would require them to wash their hands whilst making their order. Moreover covid is on the rise again and in my view incidences like this to do NOT help in prevention of spreading illnesses and diseases.
September 2022 by Jean M
Tables uncleared, dirty snd stained seating, staff disappearing so customers looking for them. Unpleasant smell in the toilet area. In need of refurbishment. It?s like the cafe that Starbucks forgot.
August 2022 by 301lisa33
This place is soulless, tired, scruffy and not particularly clean. It is a characterless, 'featureless' single space. Desperately needs a revamp, brightening and new soft furniture. Horrid. The coffee, understandably, is standard Starbucks
July 2022 by Matthew Harwood
A decent cafe just off the motorway which is a handy place to have a stop. The facilities were clean and it had a very large interior with plenty of parking as well.
