August 2025 by chris lewis
Closed for fuel when it?s open 24 hours. Will avoid in the future !
July 2025 by Cymru 4748
Staff extremely rude it?s a wonder why they choose a career in customer service
June 2025 by mfplatt
Shocking customer service. On 30th June at around 2pm, the petrol station was completely locked ? customers were stuck inside and others locked out, unable to pay or enter for over 10 minutes. Not one member of staff communicated what was going on, and some customers simply gave up and left.
When the shop assistant finally appeared, there was no apology whatsoever ? just a patronising and condescending attitude. I politely asked if a simple note could have been put up to avoid confusion, but was met with defensiveness and an argument instead.
Security was there too, but no one seemed to take responsibility. I?ll definitely be taking my business elsewhere.
May 2025 by stuart O'Donnell
Awful customer experience. Woman this evening basically telling me I can?t read signs and was just rude. Won?t be going back here and recommend people avoid.
May 2025 by Gina
My mum and I recently visited a Shell garage Road, A494 Chester, Mold CH7 1UE, where we encountered poor customer service from the dark-haired girl behind the counter. She was unfriendly, didn't smile, and failed to thank us. Unfortunately, her manager, Ann, displayed a similar attitude. We've heard that there have been multiple complaints about their behavior, which raises concerns about their continued employment. How can we report this issue to Shell's head office? Their behaviour reflects poorly on the company. I wish there was an option to put 0 stars for this garage.
May 2025 by Ina Pankongka
Bad customer service!!! The the manager her name Ann the worst one she so Rude to many customers !!!! How can I report to shell head office?????
March 2025 by Ody
You can use the toilet for free. But don't get excited now you still have to pay for fuel... fuel is not for free :/
March 2025 by Zachariah Law
Dark haired girl on the till needs to learn some manners.
July 2024 by Tony Fish
Drove in to sort out a tyre issue and to refuel - didn't happen. Set the correct pressure. Air machine didn't accept contactless - not an issue had just enough coin . £1.50 for seven minutes - bargain! The machine thanked me for my coin and then didn't do anything - compressor failed to start.. So went into the shop - spoke to the young lady on the desk explained the situation - to say she was totally uninterested was an understatement. Told me Shell would have to give the money back and I needed to fill out a form which was in the 'back' - then told me to fill out on a scrappy bit of paper my car reg name how much I spent £1.50 and time - apparently she couldn't get a form from the back as she was on the desk but the form would be sent to me. I double checked just to make sure and the young lady confirmed that the form would be on the way to me in a few days. Wow Shell - you are either hooked into DVLA and can find my contact details / address etc to send me the form - fantastic or that piece of paper will end up in the bin... Oh and didn't bother refuelling went to BP down the road....and they had working air ..... Won't be seeing that £1.50 again .....
December 2023 by Russell Barker
Good shop clean and tidy
July 2023 by Andrzej CH
Free parking for 2-3 trucks. Nice service, quiet and peaceful, 5 km from Mold.
June 2023 by Neil Lewin
Very convenient. But pricey.
January 2023 by Claire Sharpe
Pulled up for tyre air, took all the caps off as instructed only to realise that the machine wasn't working. Asked the female attendant is this was working or the second one on site and she replied with a blunt NO. Said (nicely) may be a good idea to put an Out Of Order sign on only to get a sarcastic 'ooooh' back, including another saracastic remark from the manager who was also present. These staff may be capable of selling petrol and stocking shelves but they need a HUGE lesson in good customer service and manners. Still no sign on these machines later in the day - good job Shell store!!! NOT!!!
January 2023 by Denise Connor
Very bad mannered and rude female staff working tonight. Argumentative and unpleasant.
December 2022 by Mike Obrien
I was broken down abandoned by the R.A.C. for 10 hrs the manager Anne and her assistant Courtney were brilliant let me shelter from the weather. Gave me hots drinks and a bite to eat. Couldn't thank them enough
