July 2023 by mike Leonard
This bank has mislaid a cheque which was paid in on Monday 27 June and still not showing in our accounts. We have had to complain and money won?t show up until 4 July.Very poor customer service from this branch and worse from the banking app help .
September 2022 by Lynn Bateman
Issue sorted very quickly and easily. Something 3 phone calls, 4 call handlers and LOTS of hold musak failed to do. Thanks Trica
December 2021 by chris bevan
very poor through out and just cant get there card machine sorted out side
September 2021 by Simon Nicholls
I need to speak to a branch not the national Indian number
August 2021 by Karen Henderson
Dreadful service, went into the branch this morning to try to sort out my friends account, made arrangements with a member of staff to call my friend at her home at 1pm, I went to my friends to wait, it's now 3.29pm and despite 3 calls to their call centre there has still not been a call back!! Unbelievably bad service, they've also cancelled my friends direct debit s leaving her owing her council tax and phone bill. My friend is 79 and I can't believe how this bank has behaved today. If you're thinking if opening an account with HSBC I would seriously think twice.
August 2021 by Andrew Gillam
Can't leave a -5 review! Disgraceful bank.... having been banking with them for nearly 40 years and always being well in credit they would not allow me to transfer money on-line so has to visit the bank.... they then made me pay £17 for the transfer..... I will be banking elsewhere in the future!! The customer service team are liars!!
May 2019 by Stephen Ivins
Whenever I have visited this branch for assistance I have found the staff to be very friendly, efficient and helpful. The customer-facing staff manage to humanise banking despite the existence of an ever-increasing number of soulless executives who pay themselves millions per year.
October 2018 by Scrappy 1990
Staff were on hand for all my needs, my questions were answered and wasn't left feeling confused or still having questions, staff were brilliant
June 2018 by neil griffiths
Staff were on hand for all my needs, my questions were answered and wasn't left feeling confused or still having questions, staff were brilliant
