March 2024 by Ceri Davies
I spoke with Keely today at Tui, Merthyr Tydfil, and she was brilliant. She explained everything clearly and concisely regarding the issues I was confused about with my holiday booking, and answered all my questions to my satisfaction and understanding. She was very friendly, helpful, professional, and charming. Excellent customer service, a credit to the Company.
February 2024 by David Rahman
Phenomenal service with Keely in Tui. Very helpful, informative and friendly. The process was quick, effortless and painless!Thanks very muchHighly recommended
February 2024 by 1243 Fire
KeelyThank you for sorting out my last trip out for me and my wife.And today 23/01/24Fabulous job for me and my wife and my daughter?s family.We've been booking holidays at this store for quite a few years now and I will never go anywhere else. The staff there are helpful , very professional and they help us with everything for our holiday.Thank you keely A+++ service
February 2024 by Philippa Orford
Just been into Tui Merthyr and was served by Morgan. He was extremely polite, patient and very friendly. He had a good knowledge and took time to find us the perfect holiday. He looked at Google maps for us which enabled us to see how far our hotel was from amenities. Thankyou Morgan ?
February 2024 by Craig Simmonds
Booked a Cruise with TUI through Merthyr Store on Thursday & dealt with Louise, she was amazing & made the process so easy from start to finish. She was so friendly/polite & very knowledgeable, she is an asset to TUI, I will highly recommend this store & the staff & will not hesitate to use them again ???
January 2024 by Jonathan Jones
Tui Merthyr TydfilA massive Thank you to Morgan who helped us today to book a holiday for two families going together in same hotel.He made it all so easy for us both, he was so helpful and polite, would definitely recommend.? Nicola, collette
January 2024 by Aimee Heard
Emma at this store has been an absolute godsend. After weeks of having issues changing a booking - passed from pillar to post not getting anywhere - she went above and beyond not only correcting the issue, but with help of her manager, managed to rebook to our dream hotel that so far noone else had found availability for. Thank you so much for your perseverance, patience and witt - you really turned an issue into a rather enjoyable experience and you deserve recognition for not only your knowledge but also your charisma. What makes it even better- is she was helping me from South Wales when I am based in Cirencester - it would have been very easy for her to have kept passing me on to someone else, as previous stores had done, but she was adamant she was going to do what she could - and she did. Infact, I might even ring this store to book all future holidays- this level of care is gold dust these days!Thanks againAimee HeardCirencester
November 2023 by suzanne evans
21 minutes waiting for them to answer my call ! Which they didn?t ! And they wanted to speak to me ????well done TUI ! Not !
October 2023 by Máire Griffiths
Thank you Craig for you super efficient help today when we booked our first cruise. You turned what I thought would be a scary decision into an enjoyable experience. ??
October 2023 by Gareth Williams Rfc
Booked another holiday with Craig. We are very specific on what we like and Craig always follows the brief and suggests a great variety of holidays. 5 star service
October 2023 by Lynwen Thomas
Thank you Craig for booking our upcoming holiday I will be recommending you to family and friends & will be booking our future holidays with you
August 2023 by Rhi Webbs
Massive thank you to Craig at the Merthyr Tydfil store. We had what we thought was the impossible task, 20 plus ladies on a short break to Spain. After few conversations he really understood us as a group and our expectations with the type of hotel we wanted. The whole process was seemless. A real gem of a travel agent . Have already recommended Craig to other people.
August 2023 by Warren Lisa Deb
Thank you Craig for your patience with us. I called your store after being fobbed off at another travel shop. Our requirements were very specific and you delivered . You found us the perfect cruise and your service was amazing .
July 2023 by Rhonda Braithwaite
Sue Patman and me booked our holiday back last year with Aimee at Tui Merthyr Tydfil and she was amazing. Nothing was too much trouble for her and in all fairness she had the patience of a Saint with us. The service we received and are still receiving has been exceptional. We were back in there again this week and spoke to Morgan and the other staff members who are not afraid to go the extra mile for you. We are certainly two satisfied customers
May 2023 by jayne lewis
Booked my summer holiday with a lovely lady called Aimee, she gave me excellent customer service throughout my visit and even had a lovely cup of coffee too. I would highly recommend Tui in Merthyr.
