November 2023 by Tyler Smith
Customers recently got tiles from here (enis range) tiles were brittle and are normally fired at a too high temperature or for too long when produced, rang and told the manager and i was told "we have sold loads of these" I have been tiling for over 12 years so know when the tiles are not right, I done a quick search on a well known tiling page on a social media platform where 2 days previously was a post put on about the enis range with about 40 comment of people that have had issues with their tiles not cutting and showing fractures in the tiles.The manager agreed to take the tiles back once he said he was on said facebook page so he could check himself the post about the issue, the only problem with these poor quality tiles is that me and my working had 2 days off work (his 2 full days wages I have to cover) so the customer could find new tiles, so I'm out of pocket big time and other tile shops have offered some compensation if this has happened before but this store didn't seem to care, going forward I will be refusing to fit any tiles from topps, out of all the company's I have used over the past 12 years most issues have been with topps.
September 2022 by Rhodri Lazarus
Always plenty of stock, good displays and staff really helpful and knowledgeable whether it be over phone or in store.
October 2021 by Jeff Lewis
Good selection of tiles and very helpfull and knowledge able staff
September 2021 by Robert Kroll
Great store very knowledgeable staff
July 2021 by MartinB-1148
Still find hard to imagine under these trying times how companies operate with such poor customer service, staff completely unhelpful- offered chipped tiles for 10% off...brought tiles told theirs no boxes or packaging available, asked for some grey grout just chucked a chart and staff carried on chatting, asked for something to restore the natural colour as the tiles were faded (sorry we don't sell anything like that....loads behind the staff member which I pointed out. clearly don't value their jobs or company has a poor out look towards towards customers. Nothing better than feeling valued when staff just stand their starring at you looking so intelligent in the process.
March 2021 by Stephen Amos
Fantastic service and kept informed of all aspects of my order from start to finish. COVID protocols being adhered to better than any supermarket I have been to.
January 2020 by Amy
Brilliant service
May 2019 by Amy Lou85
Brilliant service
January 2018 by Ann Dunster
Friendly and helpful staff. Edwin and Jodie answered all my questions and were very patient during the 4 visits it took me to choose my tiles. Thank you
