August 2025 by Nigel Hobbs
Food was lovely,nicest steak I have had in a while ,service was very good,would highly recommend and deffo be going back.
May 2025 by Pablo Boerboel
Absolutely shocking to say the least waited over an hour for a rare steak priced at £32 came out medium to well done returned the meal which meant as a couple we was not eating together to be asked do I want it blue to which I replied rare which they said the oven cooks it so either blue or medium (how hard is it to cook a steak really) was brought another steak for it to be medium again . At £32 a meal you would think a chef could manage a rare steak my partners steak was dry ended up having to leave for the school run more hungry than entering the establishment . Place is lovely to look at but food and waiting time was a total disgrace will not be recommending it or going there again, the chef had come out walked past me while the young lady was issuing a refund for my steak and didn?t have to decency to even apologise.
March 2025 by Leanne Davies
First visit to the butchers Arms today but certainly won?t be the last. We received a lovely warm welcome and our two miniature dachshunds were made to feel at home with some special treats. The Sunday dinner we had was amazing and cooked to perfection. Already planning our next visit.
December 2024 by Abii James
Me and a few girls came up last week for some food.. As we entered and told the name of the booking, the name needed to be repeated twice before being seated
After we had been seated we had our drinks order taken but 2 went up to the bar to order, which thier order was wrong and charged more for the bar staff's wrong doing.. After ordering exactly the same drinks the price changed the second time..
We then went on to have starters which 2 came out and 1 followed quite a while after
the mains came out which were beautiful.. Me and another asked for another drink each after we finished our mains, which never showed up we waited around 30mins before we decided we didn't have time to order dessert and wait for the drinks as service was slow, But them drinks got added to the bill..
We then asked for the bill to be told yes you can have the bill but the girl who takes payment is busy at the minute we will give you a shout when she's free.. Again we waited a good 20mins and nothing so decided we would go up and ask to pay again..
Food was lovely but the service and waiting times were a big let down
December 2024 by Lucy Tasker
Very Disappointing Service and Unprofessional Handling
I rarely write reviews, but after my recent experience at the Butchers Arms, I felt it was necessary to share what happened.
Unfortunately, it was a huge letdown from start to finish, with poor service and some really unprofessional behaviour from both the staff and management.
When we first arrived, we were told it would be at least 30 minutes before we?d be served because they were ?too busy.?
When we asked if we could at least sit at our table and grab drinks from the bar in the meantime, we were told, ?If you really want to, but it?s too hectic at the moment.?
After sitting for 45 minutes with no service at all, we finally had to ask for menus, which took another 20 minutes to be brought to us.
We understood that there would could have been a wait for food, but the issues kept piling up.
Staff constantly stated how stressed, busy they were.
Our starters arrived at different times, so two of us ate starters with our hands after asking for cutlery twice and they weren?t given because they were in the wash.
No napkins either, and when we asked for them twice, we were told they hadn?t been folded yet. One of us had to go behind the bar to grab them ourselves.
To top it off, we ordered drinks during our meal that were never written down, and they were completely forgotten. When we asked again after our food finished, we were told they didn?t have any available glasses so we had to wait. So we ended up eating our meal without drinks, which was incredibly frustrating.
When we finally spoke to the manager about the issues throughout the
night not mentioning any waiters names, their response only made things worse.
Instead of dealing with the complaint privately and professionally, the manager discussed it to the member of staff who was serving us when we were still in the restaurant, making the situation feel awkward.
The staff member was really upset crying infront of us in the restaurant, and her mother was comforting her in front of everyone, which made us feel even more uncomfortable.
No customer should have to go through something like this just for providing constructive feedback.
The manager shared the details of our complaint and our names with other customers in the restaurant, including the mother of the staff member serving us.
The next day, the staff member?s mother has contacted me directly, asking me to call her about the complaint, stating how ?disrespectful? we have been to her daughter (when nothing but politeness was given to our server her daughter through-out the night) and to ?take it up with her and to blame the chef? about the constructive feedback given to the manager in confidentiality about the service we had (nothing to complain about the chef and did not wait too long for our food).
This was completely inappropriate and has made me feel very uncomfortable and upset, especially since the issue was supposedly resolved the night before with the manager.
We were just trying to express that the service was poor and that the whole experience was handled badly. It?s disappointing that a simple complaint about bad service turned into such an uncomfortable situation and been escalated too far with Facebook status from the mother about my group of friends last night.
The manager handled the complaint in a way that breached confidentiality and caused unnecessary distress.
January 2024 by FarAway754682
Came for lunch today, we booked online but the only confusing thing is that it isn?t clear online when you ?confirm? booking, itll just tell you to edit or cancel booking but it?ll show in your emails a bit later on. Because of the bad signal we ended up booking twice out of confusion hahaha! It was quiet in there but none the less the greeting we had (we think he might be the owner, we spoke about keys) was so kind and welcome. Fire was going, music was on, poured us a drink straight away. What a friendly and nice man, I really appreciated being in his company. It?s hard to impress me when it comes to a lasagne but this one just topped my incredible mood off even more. See attached the house salad!!! Never seen anyone present one like that, it was amazing. What was even better is that you had the chef delivering the meals, we absolutely loved this, we always look forward to going to pubs and they treat you like you?ve been there all your life. Massive recommendation here, it was quiet but the village is quiet, we loved the cosy chill vibes of it all. Thank you to all the staff there, you added to a lovely birthday for me today!
December 2023 by Explore664173
What an amazing pub?. The food, the staff, the atmosphere?. Everything was amazing. Can?t wait to come back.
November 2023 by 336annb
Visited today for our first Sunday Lunch and have to say we left truly satisfied. Andrew (Owner) and Steve Chef are truly amazing and can?t do enough for you. They make every visit enjoyable (yes we have eaten here a few times since Andrew took over and moving to area) but today was a first but definitely not a last Sunday Dinner. Keep doing what you do.
November 2023 by D1806KGsuep
The food was amazing and plenty of it even the children portion the staff and the owner Andrew can't help enough will definitely be visiting again if you want a home made Sunday lunch reasonably priced 3 course for £27 here is the place
November 2023 by Natasha T
I have to start by saying the food was out of this world,. everything was perfect, the owner is a lovely welcoming guy, and definitely makes you feel like you would want to return. However, i booked the table and requested a certain table as I had friends from Germany, and wanted them to experience the rustic home fire, and cosy feel to this beautiful place, on arrival I was told I could not have this table as someone else had booked after me, and there where more people so they had that space. the girl who took my booking, and then said I could not have it was rude and arrogant, and actually said " WELL MY BOSS TOOK THE BOOKING SO ITS NOT MY FAULT" there was another 2 girls working there who where lovely, so its such a shame that one spoiled it. when I made the booking I explained I would be there by 7 but not eating till about 8, and was that ok. I overheard one of the staff saying, she could not find our booking, to which she answered, they are not even booked in till 8. I was made to feel very uncomfortable, and to be honest, I am sad to say I will not be returning to this place, Which I find sad, as We went there quite frequently, before it was taken over, and about 4 times since it reopened.
November 2023 by Safari645817
Sunday dinner was excellent good food good choice with a warm welcome great atmosphere good choice of beers and largers
October 2023 by Gary Dickinson
Terrific food (steaks) stopped off here after a day of hiking in the Brecons. Good service, we were offered Free curry that looked and smelt divine but already decided needed a steak!
September 2023 by Getaway40967413314
We visited on the 30/09 for a family meal. There were 12 of us, we all had a fantastic time. The staff were very welcoming and the food was delicious. We will definitely be returning and recommending to family and friends.
September 2023 by Lisa J
We visited the pub having been recommended to us by staff where we were staying a short walk away. We were so glad they did. We went during half time of the rugby so hubby could finish watching the game and they were giving out free chicken curry and chips!! It was really delicious and I also had the cheesecake which I recommend. There was a great atmosphere and the interior has been tastefully decorated, clean and lovely toilets! The staff were all friendly and attentive ; there were a number of younger members of staff but they were all great and couldn't do enough for you. The locals were brilliant as well. Loved the fact that my spirits were served in a 'proper' glass. Highly recommend.
September 2023 by Cruiser617175
Amazing staff, Amazing pub and Amazing food. Service was outstanding with a large booking, with no faults. All left very happy. Will definitely be back soon! Thank you to the staff x
