January 2024 by thomas jenkins
Fantastic service and quality. Merthyr Tydfil branch
December 2023 by Sian Knapton
Very pleased with these varifocal glasses. Was struggling indoors with colour changing lenses so really really happy I didn't need new prescription. As always courteous staff.
December 2023 by John Blade (John Blade)
All the team were fantastic when we visited them two days ago for eye health check. Special thanks to Emma Gage who through her actions saved my mother's eyesight.Thank you
December 2023 by Vivian Gittins
The care and attention I received was 2nd to none from all the staf
October 2023 by Kevin Mee
Really happy with the service I received. Really friendly, efficient and professional staff. Glasses made quickly. Thank you to Tom, Marcus and Adam. Please tell Tom I'm gutted that Ireland are out of the world cup???
October 2023 by Kathy O'Brien
Jut a happy place everything was so quick and simple
October 2023 by Sandra Lance
I had excellent service in merthyr specsavers very happy with my glasses and very happy with the customer service and especially how quick they were able to see me thankyou specsavers merthyr tydfil
October 2023 by Keith Hayden
The team at Specsavers Merthyr Tydfil are excellent and assisted me all along the way in testing my eyesight.
October 2023 by John Newey
Excellent service. The glasses fitted and the prescription was fine.
September 2023 by Dean Hopkins
Professional, friendly and approachable staff.Excellent serviceHappy to highly recommend
August 2023 by DAVID MORGAN
I WAS Very HAPPY With STAFF NEW GLASSES. ARE Good BEEN. WITH SPECSAVERS A LONG Time ??
August 2023 by matt handley
I've been with Specsavers for the best part of 30 years and haven't had a problem before. This year though 3 issues have arisen unsolved so I will be taking my business elsewhere and not be using them again. First issue was after having eye test I went to get my new new lenses put in glasses that are only two years old and we're as far as I'm concerned in good working order. Before the lady who I was being served by took them to the technicians she was already saying that they probably can't because the frames might snap. Well lo and behold she went to show them and yes they wouldn't put them in and I was told i wouldhave to buy new frames. She takes me to the most expensive section and tries to upsell glasses that I had no intention of spending that much money on again only to be told 2years later that they cannot be used. So I bought new glasses and two months into my using them the arm has snapped. This is my second issues, I'm within the 3 months of buying them and lady I initially spoke to about this was quite rude, didn't want any of my details just took one look at my glasses and said that it's half the price of the glasses to fix them because it's wear and tear (apparently wear and tear constitutes taking your glasses off and putting them back on as this is the only wear and tear they have gone through.) Arm pinged one day and just slid off, that seems like a manufacturer problem to me, which is what apparently is the only thing Specsavers very limited guarantee covers. I was told that I would have to speak to the manager a different day. I won't go into the ins and outs of this member of staff's attitude but I feel it left a lot to be desired. My wife went in on my behalf eventually to speak to the manager as I wasn't quite prepare for that attitude again and thought it would be best for all parties that she went Instead. Im told he was nice enough but refused to fix the glasses as the guarantee doesn't cover it, he did outline I could buy cheaper glasses and have my lenses put in them but it's more money again to fix a fault which wasn't my own. As far as I'm concerned a faulty arm that snaps through general use is a manufacturing problem. I feel fleeced. The service is poor and the practice seems disreputable to me. They're clearly not interested in keeping my business so I'm done .
July 2023 by Tony Jay
First class friendly service soon as you walk in the store, very friendly staff, and the store was very clean, it's the only place I'll be going for my eye care.
July 2023 by Laura Evans
Fabulous service & amazing with children.
June 2023 by kevin pembridge
Really good customer service, nice friendly staff,and spotlessly clean
