May 2023 by Google user
Very friendly staff member served with a Betta Fish from a small selection available. All looked pretty healthy which was reassuring.\\nThe right questions were asked regarding my setup, which I always like to see as it shows they care about the conditions the animal will be kept in.\\nOverall a nice experience. Sorry I didn?t get the gentleman?s name who served me, but he was very good at his job and clearly enjoyed it.
April 2023 by viann van staden
I am very disappointed and frustrated after my visit to Merthyr branch of Pets at Home. I traveled 20 miles to my closest shop. Only to arrive and have a lady refuse to help me at the fish section due to a delivery that has arrived. I am a aquatics enthusiast and have a particular eye for which fish I like. Tonight I arrive at the shop to see that there is a fish that I absolutely love and was stunned to see in the shop after waiting a few weeks for my tank to be ready. I am shocked to have been treated so rudely by a member of staff. Myself and my partner were stood right by the fish section and after asking a member of staff for some help. 10 minutes (no one else being in the shop) a lady comes over to use and just tells us ?the fish are off?. No sympathy or anything. After I told her we drove 20 miles to come to the shop she had the audacity to tell us it?s not that bad of a travel. So here I am debating to even return to the shop?or any Pets at Home store again.
March 2023 by Helen Roberts
Had what I needed.. a heat lamp bulb for my tortoise. Ended up buying their lavender wood shavings for the rabbit. They smell lush! And dog treats, you will not just but what you need there ?
February 2023 by Ann-Marie Baker-Brooks
Puppy party at the groom room in Pets at home...absolutely fantastic!! Staff were brilliant, will be taking the pooch back for a puppy pamper in 2 weeks
February 2023 by Adam Perfect
Amazing shop but this is mainly the staff that works there! Ever since I had this puppy they all loves him and are very helpful. They are willing to speak to you and about your dog/puppy and will help you get the best food/brush etc and even show you where they are in the store. Very good customer service and never had one problem with these guys! They can also have a laugh and a general conversations, You can not go wrong with Merthyr pets at home! They will answer all the questions you got for them and even explain how and why etc. I even just go in now and hand my phone to them at the tills for the vouchers and VIP and they say what they done
December 2022 by Barrie Stapleton
Went in for fish,not impressed with customer service,,very curt and condescending,price tag said 3 for £12 and when I asked I was told all Indivdualy priced for Betta Splendens? Always had great service in the past
December 2022 by Steve Jones
Satisfies all my canine needs, and normally have plenty of Mario's for my exotics, when other suppliers out of stock.
November 2022 by Jordan Harris
Amazing place to go for your pet. We recently took our dog to get his nails clipped as he has a genetic disease where his nails grow rapidly and are painful. He does not like anyone going near his paws. But these managed it! I have never been so impressed before by how caring, calming and professional as these. 1000000% recommended!
November 2022 by Liam ?Legend? G4S
It have a reasonable amount of stock items to purchase. You can buy guinea pigs and rabbits, fish also here with food like locusts for reptiles. They have reasonable prices, fair and not too expensive. They also have vets on first floor above ground, and dog grooming care. Only problem concerning is, you normally get no help if you ask a non serving till member situated on ground near main entrance door. Sometimes who ever this is just tell you sorry, go and ask one of our colleagues stocking the shelves and they should be able to help. Other than this issue, it is alright place to shop at if you running low on anything.
October 2022 by Car Enthusiast
It have a reasonable amount of stock items to purchase. You can buy guinea pigs and rabbits, fish also here with food like locusts for reptiles. They have reasonable prices, fair and not too expensive. They also have vets on first floor above ground, and dog grooming care. Only problem concerning is, you normally get no help if you ask a non serving till member situated on ground near main entrance door. Sometimes who ever this is just tell you sorry, go and ask one of our colleagues stocking the shelves and they should be able to help. Other than this issue, it is alright place to shop at if you running low on anything.
October 2022 by Barry Evans
Very poor with fish accessories filters, gravel, sand, plants, wood and their knowledge of fish is joke they say you put fish in tank the next day you set it up.
October 2022 by Areej Williams
Everything you need, and good deals using their app and vouchers.The staff are always helpful and pleasant.
October 2022 by L J
Great variety of products. Vets for pets receptionist is rude but the women who served me downstairs was brill.
September 2022 by James Christopher ?OldWelshGuy? Edwards
Fabulous shop and location with easy parking.Vets 4 pets on site together with a grooming parlour
August 2022 by Laura Ashford
Very expensive and not a large variety of anything really. We couldn't get our usual Guinea pig food so bought a bag here cheapest bag was around £6 and he won't eat it. Went nearly a week without him eating (although he was still eating everything else greens and treats etc) finally got his usual at less than £3 a bag and he hasn't stopped eating!
