October 2022 by Ron Paton-smith
I recently required help in transferring banking app to new phone. The bank employee was extremely patient and helpful. I have always found the staff to be excellent. Thank you.
February 2022 by James Evans
Lovely staff always helpful
July 2021 by Jo Callaghan
Staff are really friendly when I go in. Always ask how I'm feeling and ask how my pregnancy is going. Lovely people and great customer service ?
July 2021 by Susan Manley
Very impressed with NatWest Merthyr Tydfil.I needed to make a international bank transfer appreciated There support .A shame I couldn?t say the same regarding the CallCenter .
July 2021 by L J
Service is natural In this store. Every time I have been in there they have always engaged in a conversation which really does make the difference.
March 2021 by keith hibbert
All ways found the staff at nat west very helpful would like to say one thing always make sure that the coin machine in the bank is empty d every nite as twice i came to the bank with a larg some of money and had to take it home
June 2019 by Ionut Besliu
bad experience have to switch bank
November 2018 by david davis
Wow. After reading the negative view of a customer on here, well I think I will find an alternative bank to open an account with.
August 2018 by Geoffrey Chinnock
Customer service at it's very best. 'Rosie is a diamond' .
July 2018 by Janice Siver
You are an absolutely brilliant bank! and sometimes I don't think you hear that enough, my experiences with you have always always positive.you are friendly, helpful and very very polite. I have never ever rang and had a negative response, all the staff are lovely, thank you Nat west for being my bank. Please don't listen to other people's negative opinions, just remember you are......... The best! Kind regards Janice silver
March 2018 by Jonathan Petherick
Excellent service, fantastic team, really want to help with your every need.
February 2018 by jacqueline james
Absolutely disgusted with the response of you telephony system. Have been trying to contact branch since 9 am this morning . As all your calls are recorded you will be able to see how many times i havd tried ringing you today. Havd already complained re closure of local branch and in convenience it has caused and disruption of local community and economy of town. You leavd md eith no alternative but to transfer to another bank. Please do not tell me to do on line banking as it is my perogative to bank how i like. As i have rung and held on numerous time from my mobile number costs havd been incurred .
