August 2025 by Aldo Speroni
As a landlord this is the first time I have used Martin & Co Merthyr branch as my agent. My overall impression of the service they provide is exceptional. I have just recently rented a property with them. Being a landlord for a number of years i have always been compliant with Health & Safety, Rent Smart Wales legislation. When Amanda from the Merthyr branch viewed the property I intended to rent out there were a number of factors which not only did i overlook but was unaware that i needed these factors in place to meet current legislation. Amanda's knowledge and expertise in this area was invaluable and very reassuring. Ellie was excellent in finding a tenant for my property. Very efficient, quick ,informative and straightforward, finding me an excellent tenant. There is a complete new team at the Merthyr Branch with a dedicated person, Kai managing landlord maintenance. My tenant recently contacted Kai as the boiler malfunctioned. It needed a new part fitted and on contacting Kai he arranged to have it repaired the same day. My tenant was more than pleased on how quickly he resolved the matter. From my experience using Martin & Co Merthyr this new team of Amanda, Kai and Ellie are totally committed to providing outstanding customer service, are extremely helpful, professional and very pleasant. Top marks all round.
August 2025 by Ceri Weatherall
I have used Martin Co Merthyr Tydfil since 2018. They have supported me in the letting of my flat and shop in what was previously my parents Ironmonger shop premises. They have been professional and helpful. Over the years the staff have become friends and I am grateful for their service and support. I have just sold the property and recommended them to continue the management of the premises which I am pleased to say the new owner had agreed to!
March 2025 by Louise Hyde
I don't know if I should be writing a review, as no actual business was done with the company, but potentially it could have been. I needed a valuation done on my late mother's house for probate reasons. On enquiry I was told it could be done, and for free. A lady (won't name) from Martin & Co. called me and asked me to take photos of the house and send them to her by Whatsapp, rather than come up and view the property herself. I did that ... and that was the last I heard from her. Although I have chased the report, I have never received it. Luckily I got the reports done with other estate agents. I am very disappointed with Martin & Co's customer service, and will never recommend them to anyone. And when the house is eventually sold, it won't be via them.
November 2024 by David Gray
I would like to say Thankyou to Amanda and her Family their kind and compassionate people with hearts of gold!
They helped me through a difficult period to find a new home which I will always be grateful to them for doing so. I can?t thank them enough, all communication has been clear and their lovely
Thankyou for your kindness
David Gray
October 2024 by Ian
Well, I know that the staff are leaving the company, but an Estate Agents job is to keep their clients informed of all aspects of their sale and to liaise with the solicitors. There was no communication for 4 weeks and having found out that the perspective buyer had pulled out of the sale after 2 weeks. To say the least I was very disappointed. Moving forward I would not use this company or recommend it. As I am not a vindictive person, I will not be mentioning any staff names that I had dealt with.
April 2024 by Stace Driscoll
As a family we can?t thank Danielle, Chloe and team for all they have done with the sale of our grandads house.
Excellent service right from the start. Thank you girls you have been nothing but amazing
January 2024 by Andrew Jones
I have worked with Martin and Co Merthyr Tydfil to sell my property and they have been EXCELLENT. Henry, Chloe and the whole team have been super efficient - very responsive and accessible and on top of things from start to finish. Speedy, easy to deal with and gave me support and guidance to keep the process moving along and navigated each bump in the road professionally and fast. I have no reservations in recommending this team -- they have been fantastic. Thank You to the whole team - very much appreciated - Andrew Jones
December 2023 by Caryn Dudley
We?ve been in contact with Chloe and nothings been to much for her for us, we?ve had a million questions to ask and she?s been amazing and been there every step!! she?s an amazing part of your team absolutely amazing service
December 2023 by Aashil Gupta
Cannot recommend the team highly enough. Not being from the area, selecting the right agent to represent and manage your rental property is vital and having worked with both Danielle and Lowri for nearly a year now, no other agent comes close. Professional, fast responses and open communication. Great team.
October 2023 by Anita Cserbakoi
Thanks to Martin and Co our house finally sold.... particularly a massive thank you to Henry. The solicitors we used were a nightmare and Henry kept us on the straight and narrow. They are really dedicated to looking after the buyer and vendor and kept everything professional.
October 2023 by Kate Elizabeth
chloe has been an absolute star with assisting my partner and i with the property. any issues we flag are immediately raised to the maintenance team. chloe is very professional and quick to help out.i?ve had issues in the past with previous letting agencies due to being a young tenant but martin & co have been wonderful
October 2023 by Prudence Pendame
Id put a 0 stars if options permitted me to do it. Terrible service from them never got any assistance whatsoever when i was letting with them would be locked out of my appartment and be forced to sleep elsewhere when i had a house that i was paying rent for. Their ?emergency? number never works, now moved out been months ive been chasing my deposit and multiple phone calls and multiple emails and all the replies from calls i get is will get back to you and they never do, never updates you on whats going on always have to chase for any information so frustrating, so infuriating, id never go with them ever again.. lost my trust
August 2023 by Amir Mohamed
Thank you Martin & co! From Sales to lettings these guys are the experts! I?m not from the area and have spoken to a few companies but these guys gave us amazing local knowledge, are so friendly, open and authentic. The service I received was too class, with the little knowledge I had, they made me feel comfortable to ask and walked away highly educated about the area!Above all what stood out was the companies morals, real people with big hearts truly wanting to help. It seems they work perfect as a team, all pitching in with their separate expertise to help accommodate all your property needs and worries. As soon as they found out our requirements Chloe thought of properties that were fit for purpose and kindly showed us a few properties and honestly did a great job. Danielle spoke us through all our lettings worries and have ?superman? on hand to assist with all possible home troubles, she communicated so well which is so important in an office!I?m feeling safe to buy through Chloe and have Danielle manage the property portfolio we plan the build! I would highly recommend Martin & co. If you?re in the area stop by to these guys!I?m looking forward to being back in the area and doing business with the team!
August 2022 by Andrew Wilson
Had a great experience recently buying through these guys. I dealt mainly with Chloe and she was brilliant at communicating throughout the whole process, always returning calls or emails promptly and giving regularupdates. She actually saved me a big delay, due to my surveyors, by noticing they hadn't been in touch with the vendor after they told we they would be.Overall I would highly recommend.
August 2022 by Tom Flynn
Martin & Co have been brilliant selling our property. We had numerous issues with solicitors but Henry from the Merthyr office was quick to offer advice and guidance on what to do next and how to manage the problems we were having.The thing that really helped was Henry's experience, helping promote our property and advising the best way to advertise it to gain maximum exposure.We would 100% use Martin and Co again when selling our next property. Thanks guys we really appreciate it!!
