January 2024 by Leanne Roberts
Waited over 1 hour 20 for food, just kept being told it's being played up but clearly that was just to passify us. However the waitress was nice and it's clearly not her
January 2024 by David Hopkins
I take my boys here a couple of times a year. Always get good service but had particularly good service today from Ellis.
January 2024 by Christopher Northam
Food always spot on. Massive portions, always full... quick friendly service..
January 2024 by R ?Nickname? Y
Don't bother!!!!!After waiting 30 minutes to get served my gf had to ask for someone to come take our order, even though there was a waiter walking around with his hand in his pockets talking and on his mobile. He did however have time to eat some of his own food that the restaurant obviously provided for him, but had no time to take our order. We then waited over an hour for our food to arrive and when it did it was stone cold. My sons lasange was burnt and freezing cold (how the managed that I have no idea)My calzone had raw mushrooms inside, was completely undercooked, the loaded fries were also cold so we didn't chance eating them nor did we fancy having the pulled pork on top of them re heated I think inedible food was enough without having to deal with possible food poisoningAbsolute shambles of a place, don't bother going.Completely ruined our families new years eve!!!!!
December 2023 by Gar G
Service slow, lucky for us, we picked a Saturday evening where they were training new waiter staff. Food menu choices have been cutback to compared to the last time. A touch on the expensive side tooFestive burger was enjoyed, but the spicy meat feast (pasta) was a compete disappoint. £15 for what was essentially spicy pasta with only three small meatballs.Local Italian next time - has real food.
November 2023 by Maciek Tracz
I went there with my mom when she visit ?? for the 1st time. The staff who deal with us was professional and took time to explain everything step by step which was great. We haven't wait for food too long, when food arrives it was looking so great. The pieces of chicken was melting inside when chewing them. My mom was impressed ? ? well done to F&B.Great atmosphere and style. Felt like back in times with Al Capone?? great stuff will be back there definitely. Keep it that way.By the way it's plenty other restaurants in this area they also have a vue cinema and bowling centre plus gym with swimming pool.Kid-friendliness: Great place for family with kids. Cool style make this place unforgettable and create great memories.
November 2023 by Susan Lewis
Often take my Grandchildren here for the set menu , excellent food , staff and atmosphere, good value
September 2023 by sam
What has happened to this place? Just had the worst meal ive had in a long time. I was absolutely shocked at first by how empty it was as we visited for my sons 9th birthday. About 10 people in the whole restaurant including us. As I looked at the food prices and then saw the portion size I realized why. My wifes lasagna was awful and tasted weird. It was a frozen lasagna with a load of Bolognese sauce around the outside. Very poor indeed and for the price £13.40 it just beggars belief. Her coffee was also horrid and the beans were stale.I had the spicey meat spaghetti. It was ok but not much bigger than a starter at most decent places. The meatballs were rock hard and the pepperoni was a cheap as you can get with that horrid tangy fatty smell and taste. My one son is fussy so had a very small bowl of £4.20 fries. 70% of which were hard and spikey and were wasted. My 9 yr old whose birthday it was had burger and fries and he did enjoy it. Then we waited for the table to be cleared and the birthday cake to be brought out, he loves that. And its the only reason we went. They forgot and we were hanging around like idiots until my wife went and reminded them. They played the music 5 minutes later and we had to stall our son making up nonsense to keep him from wanting to leave. The waitress brought the thing down no candles lit and lit them by the table. It was just unbelievable. One thing after another like a comedy sketch. In the end relieved of nearly £50 we all left the restaurant, 3/4s of us disappointed and still hungry. And with no Italian music like I remember just Britney Spears and other ghastly pop tunes. My family will never return there again. I cant see how it can possibly survive with such ridiculous prices, small portions, cheap ingredients and frozen ready made meals.
September 2023 by honeypiegirl
Absolutely delicious meals x 4. Clear plates with no complaints. Will be back no doubt. Best rack of ribs I?ve had in a long time.
August 2023 by Becky Sinden
We didn't book a table. However they said they said they could accommodate us, table of 5. We seemed to get seated away from the main area and didn't seem to have a allocated server. We looked through the menus and after around 15minutes we had to ask someone to take our order. Drinks and starters seemed to come out relatively quickly. However the wait between our starters and mains was a good wait. When they did arrive we had to ask for cutlery as we didn't have any in the pots on the table, but they seemed to forget as both of the waiters went back and served other tables their food. After a good few minutes we had to ask one of the other servers who then seemed to have to scurry around the empty tables looking for some.We didn't get asked if we wanted any more drinks and the food was average. My husband had a burger and my son had the classic dog and they said it was nice, even though my son didnt eat all the hot dog bun as it was slightly stale. Myself and my daughter had the carbonara which was a very small portion and not very creamy, the chicken we paid extra was very little. My mum had the salmon which she said was nice but only had a spoon full of mash with it. For £110 it was poor service and the food wasn't great.
August 2023 by Nikkie Murray
We went for lunch, were seated quickly but took a while for someone to take our drinks order and the time between that and the food order was quit a wait, I had the loaded potatoes they didn't have spring onions, my husband had the chicken strips, the loaded potatoes were the best part of the meal, the chicken strips were hard and my husband tried to eat them but only the middle was edible, I had the chicken burger I couldn't eat any of it except 1 bite I left it, my husband had the Pepperami pizza it was soggy he had 2 slices and left the rest, the best part was the dip, the lady said did we want to take the rest home we said no she could clearly see we hardly touched it, she brought over the bill with some electronic device I didn't know if that was to pay it on we wait a while for her to come back, in the end I went to the front desk she didn't come over so I asked the bar lady what I was ment to do to pay the bill she was eating her own food at the bar, there were also 2 adults behind our seat who couldn't stop there child from jumping all over the seats and kept kicking and pulling the seat overall it was not a nice experience and we definitely won't go again.
August 2023 by Benjamin Durbin
I had a great experience here. My server today was Faye, and I took advantage of the free deal on margherita pizza if you have A level results. The food was very nice and the service was excellent. Would recommend.
August 2023 by farmlad1w3
We called here while traveling to Cardiff, I ordered spicy meat balls which had no spice. I also ordered breakfast tea which was luke warm and didn't help the tea bag give it's flavour. The venue music was that load I could hardly hear what my partner was saying!! The food came in a timely fashion. Thought it was very expensive and sides were very small for their price
August 2023 by Paul Grubb
Just back from a great family meal at F&B. Good food as usual but have to mention the excellent service from our server Joe - considering it was his 3rd shift he was awesome. Keep up the great service Joe!
August 2023 by Abhirup Ghosh
Atfirst we got severd quickly for drinks. We placed the order and waited for more than 30mins. And nobody has turned up. Then had to query the waitress for main food. She gave a weird look why am I asking! Then she told me that Salmon takes long time to cook , which I didn't ask at all. I asked further for my toddler's food, she said will check. And in a while she came with both salmon bake and pasta. But she was really annoyed and banged on the plates on the table as if we had ask something very wrong. So salmon and pasta for kids take same time prepare. And more of the food portion was small and taste was not up to mark compared to same chain businesses. And we had keep on chasing for other orders too. A shame on Frankie and Benny's!