Department Stores in Merthyr Tydfil, Wales

“My favourite shop all time. Good prices and high quality and all the time felling buying everything from the shop. Always looking online and the orders comes very well packed ?. 20/5 ps. The best shop ever. ?????”

“Customer service at its finest! I visited your Merthyr Tydfil store on Friday 29th August, the queue for tills was quite long so I braved the self serve tills, I am not a fan of these but thought I’d give them a go. I encountered some issues with the machine and security tags and this wonderful young girl came over and helped me, she was so friendly, didn’t make me feel silly and chatted to me, she gave me her time which is so rare these days as everyone is in a rush! She gave me some tips on what to do next time and scanned them for me and packed the bag for me. She was absolutely wonderful. She told me she was new, I have to say she is a credit to your company, so polite and friendly. I saw on her name badge she was called Grace, please pass on my thanks. Very happy shopping experience.”

“We are so quick to comment on bad service so I'd like to tip the balance a little by commending the wonderful young Ben who served me on Wednesday of this week in the children's department of the MerthyrTydfil store. He was so polite it actually stopped me in my tracks!!! What an absolute gentleman. He was so helpful, and not just to me as i witnessed his interaction with 2 other customers too. He insisted on going to get me a basket when he could see my hands were full. Then, when i couldn't find girls pj's, he actually phoned his manager to enquire for me, only to be told they had taken them off the shop floor to make way for swimwear. While I was at the check out, he suggested I may get what i couldn't find, on line. Also, his chat while I was paying for my goods, was cheerful, polite, and more importantly, not rehearsed.
I was that impressed that, on the way out, I asked another member of staff if I could speak to the manager so I could voice my praise for Ben.
The experience stayed with me all day. We should all be more BEN. ??”

“Took my daughter for her first bra fitting. Brilliant service. Maria, the lady who was carrying out the fitting, was understanding, explained everything clearly and made sure my daughter was comfortable with the whole process. We came away with the right fit and selection of underwear that my daughter was very happy with. I would certainly recommend.”

“The staff at the Co op branch of Peacocks, are helpful, friendly and nothing is to much bother for them. I love shopping there for those reasons, and clearly the products are very good, and reasonably priced.”

“Generally I do like the shop it's handy for your bits and bobs but lately I've seen a few piles of dog mess by the corner. I know people walk their dogs through the park but surely you can work something out with Matalan to arrange for your staff to pick it up since it's a shared corner. There's a bin right next to it after all and I think it'd look nicer for the front of your shops. But without that minor thing I do believe it's a nice shop and convenient for click and collect orders. Excellent job on the redecoration.”