September 2023 by Toby Tyler
The staff here are polite and helpful. I sold my phone here and received the money the same day which was awesome. Cex offers lots of products ranging from DVDs, game consoles, to phones. Most products here seem good value too.
June 2023 by Zachary burrage
Was shut in the middle of the day on a Tuesday at 1pm.
May 2023 by Gabriel Helen
All praise to the most high ???? God have been helping me and my family all through this lockdown! Since this pandemic I have no source of income from anywhere not until when I found Mr Alexis Denaro, he was recommended by so many people online concerning online trade and investment I was left with $1000 that's I prayed to God not to loss my money to online scammer ain't knowing he's a Godsent to me and my family I made $14,700 on my first trade and I have been making cool cash from this trade. I would also like to use this medium to refer those seeking a good online binary and forex trader to reach out to Mr Alexis Denaro he's very reliable and safe to invest with. You can Email:
[email protected]
Whatsapp helpline:+44 7441 448826
God bless you as you do...
April 2023 by Gavin Thomas
Been to several CEX over the years, seen how more than a handful have operated and even used to manage a CEX Store too so I've got an idea on a good and bad CEX.Sadly I was extremely disappointed with my first (I think) visit to Merthyr CEX and my experience there as a customer.I was trading in 80+ DVD's, Blu-rays & Games and it took over 30 minutes for the member of staff to scan them and give me a price.If I'd turned around and said no I'll take them back it would have taken him another 10/15minutes to put the discs all back in the cases and give them back.Ideally the staff should be scanning everything, checking disc quality and leaving the bagging up of each disc till after the customer has accepted the price, having a customer waiting for 30 minutes instead of 5 maybe 10 minutes is simply bad service especially when I could simply say no I want my items back.Now the overall price was a little lower than I'd expected but I did accept the price, but after seeing the breakdown with most DVD's being accepted for 1p I'd have taken those back and sold them privately if I'd known prior to accepting the offer.The other two members of staff simply chatted to themselves and the gent serving me made no attempt to make conversation with me, but would often join in with the other two members of staff and their conversation.It even took a few minutes for the one member of staff to stop talking in the corner to notice there was a customer waiting behind me.The store looked clean and tidy and well presented, apart from 2 of the display tv's that weren't operating (weirdly seems to be an issue in almost every CEX I've been in even the one I used to manage lol)Staff may be pleasant enough but they barely said a word to me so who can tell? Personally I'd put the service down as very poor but maybe I'm being harsh because I've run a CEX and expected better service from my staff.
December 2022 by Louise
Great service, the staff are always lovely and helpful. A very Friendly store.
October 2022 by G. Dunn
Bought a Wii consol and games and other bits pieces to go with. THANKYOU to staff on duty for help.....Wanted to go a little old school with some game tec and save a little ££ rather than buying a nintendo switch, or latest Xbox etc..Also not being the best when it comes to modern tech, the staff/team at this shop were FANTASTIC. Very helpful, polite with clear explaination of what is what making us,feel more than comfortable. ( Also lot of laughs during, good sense of humour,which always a bonus.)Delighted with our purchase and a 2yr guarantee. If need anything, will most definately not hesitate to go back.??????????
June 2022 by Chris Maggs
I love this place. Great bargains and the staff are always pleasant and courteous.
June 2022 by graham kirkby
Excellent service pleasant person to deal with.
June 2022 by Julia Hyatt (Eastsussexgirl)
Found what I was looking for with no problem.
March 2022 by Nick G
I had great service from a young lady in the store Saturday 7th, thank you! I needed an N64 game from the window, I was a bit concerned about the label getting roughed up in my bag, but I didn't want the CEX drawstring bag because it's a bit much for a small cart. The lady did an incredible job wrapping up the cartridge in 2 bubble bags and a paper bag, I was super impressed to the effort she went to, thank you! It was especially handy what she had done because later in the afternoon I had gone for a big walk and the rain was terrible, I quite enjoyed it and had my waterproofs but my bag (even with it's waterproof protector) got a bit wet and the CEX paper bag ended up getting a damp in the end, but because of those the bubble bag it no doubt kept my label from getting damp. Thank you!
January 2022 by Nicky j Giles
Not very professional customer service non existent Not good value for money will buy you items but for so much less than expected but then sell the item three times the price will not be going back here
December 2021 by Rhian Ian Evans
awful service went into this store to cancel a online order. Which they said was done then got a phone from them as it was a present for my grandson paid £130 and was told the £160 for the online order would go back into my account. Later that night get a email online order has been dispatched. Tried to return the phone that we got from the Merthyr store to be told no only store credit. It was your fault I will be speaking to trading standards rip off company
December 2021 by Fay Sproson
Awesome staff very helpful lots of films and games too
December 2021 by Paula Hodgkins
Not very helpful
October 2021 by progressive Trance
Good selection of tech extortionate prices on games and gaming console they're price on a secondhand ps5 is 850 yet a brand new one cost's half that price
