November 2023 by Julie Ridd
Omg ,what a shambles, was told by the staff member that prescription wasent there asked if I had been to surgery to chase it told her I had been there and her answer was oh they always say that ,low and behold when she went to check all 3 prescriptions where there waiting to be done even though this was day 5 ,the wonderful staff member told me if I didn't like the service to go find another chemist .
October 2023 by Alan Sparkes
What a difference ?Came in today to pick up my prescription. Lady on counter was so polite and helpful.New system, letting you know when prescription is Ready and which shelf it's on...amazing ?Since the older gentleman (Manager I think) he and his team have really turned it around. Thank you !Regards Alan ?
October 2023 by Sharon
Absolutely awful been trying to ring for 3 days for my daughter's priscription when picked up from the chemist there was a date on the box 17.07.23 and the bottle was half Empty also says on the back use within one month of opening after going back down to the chemist for them to tell me it was opened in July and shouldn't have been given to my 3 year old daughter!!! Absolutely disgusting no apologies nothing just said a replacement will be made for her tomorrow!!.
September 2023 by Andrea Jenkins
Absolutely disgusting. I'm disabled and reliant on delivery. When and IF someone answers the phone, I am met with an extremely rude response about the rules of ordering and booking a drop off. I am due a delivery today, already booked, but all I got was one drug which I am not even prescribed while waiting on others. . There has been no response to my calls to find out if the drugs I need are en route. Avoid this place if you can. There must be better pharmacies out there than this one. Abysmal.
September 2023 by jactac
Abysmal service.You can put a script in over a week early and it's still not ready to collect when you go there.10 days and mine wasn't ready when I went there, 10 days !!Shocking service and even worse attitudes.The doctors next door are bad enough but this place just tops it off.There's no personal touch from the counter staff , they talk loud and abrupt.If the chemist is full everyone will know you information.Good job I didn't need cream for my old boy, otherwise the whole of Llansamlet would know about it.Come on Hanfords, have some respect, treat customers with some decency and sort out your waiting times, it's become a joke that's just not funny !!!
August 2023 by Ann Howells
Absolutely ridiculous service in this place, the phone ringing gets ignored by staff. I have rang them 179 (thats no exaggeration) times today, its either engaged or just rings until it cuts off! Pathetic
July 2023 by An Annomynous
Absolutely terrible. The assistant is extremely rude, she interrupted me, spoke over me and was a very unpleasant person. She spoke in a loud voice and even continued to speak to me, in front of other customers, as I was leaving the shop. I have never experienced such an Ill mannered impolite, unhelpful shop assistant. I will never go there again. I have given one star because this review cannot be posted with a zero star rating.
April 2023 by Donna-Jane Thomas
I came into the chemist today (11th April 2023) to pick up my prescription about 3.20pm and the assistant very rudely told me about how to order my medication and made me feel like I was about 4 years old, normally I wouldn't care, but today the chemist was quite full and I was made to feel like a naughty school girl, as the assistant told me in a loud voice so everyone could hear her.This is NOT appropriate customer service at all. I am very disappointed and unhappy about this.I think you should train your staff to be have better customer service approach.
March 2023 by Michele Thomson
I have used this chemist for many years and I have never had any problems. The staff have always been very helpful and give sound advice in a private consultation room if needed. They were a brilliant, essential front line service during the pandemic working hard when many were furloughed. Thank you all staff
December 2022 by Keith How
Horrendous service prescriptions never ready,always full of people complaining about having to wait,bad attitude from staff,asking when did you order it,trying to shift blame,as they haven't done it,even after 7 days
August 2022 by Christopher Clarke
Everytime i come here all the staff in the back are busy either on their phones or giggling, laughing and chatting. Hardly do any work which is why there are always long queues here. Plus close for lunch for an hour for lunch. Awful service!
June 2022 by lynne maclean quin
I am a carer for 3 people so my time is spread thinly. Today (Friday) I rang to see if the prescription ordered on Monday from the surgery was ready for pick up as there is usually a long queue to get in to even ask if it is ready. The lady I spoke to on the phone went to check and told me that they were just finishing up so it would be ready soon. So I left an hour and went to get it. 15 minutes of queuing outside I finally got the answer that it had never been started despite what I was told in the phone. If I had been told on the phone they hadn't started then I would have left it until the next morning. Everyone I spoke to in the shop was dismissive and non apologetic and looked at me as if was making a fuss over nothing. I object to being treated as if I was the one lying. However I went next door to the surgery as the chemist had said they only received it weds, so I took this up with the surgery and they said it was definitely sent over Monday and I wasn't the first person to have queried what they were being told. So I changed where my prescriptions are being sent and I would advise anyone to investigate a different chemist. I was offered in a very off handed way to speak to the manager but to be honest I'd wasted enough time. Someone in there knew they had spoken to me and I only hope the chemists manager reads this review and that other customers start voting with their feet. If I had received the slightest recognition that I had been misinformed I would not have made the fuss I did but I cannot abide people suggesting in someway I am lying. There are plenty of chemists that the surgery next door will send your prescription to, so if you have issues I suggest you go and speak to the doctor's surgery.
June 2022 by kimberley hurst
Every time I go to get a prescription I get told its not there, only to go back to the doctors who tell me the pharmacy has it - and its eventually found. It takes me an hour on some occasions. Not only this, the staff are abrupt, rude and have no respect for confidentiality, openly talking loudly about your medication.
January 2022 by Teresa OBrien
Have used this chemist for a very long time. Staff are helpful and courteous.
November 2021 by keef r
I don't know what staff the other reviewers see, but I've been going to this chemist for years and the staff have always been friendly and helpful. Never had a problem!
