December 2023 by josh Cunliffe
The lads did a mint job on my old hand painted fireplace taking extra care not to damage or blemish anything as they went. They worked around my daily goings about where they could as well, couldn't have asked for more. Cheers.
November 2023 by L D
Showy sales, poor customer service.
November 2023 by David Hall
Very accommodating on fitting appointment. Arrived on time and fitters were superb. Very clean and tidy. New 8kw burner fitted in 2 hours. Great price as well. Also great selection in showroom.
November 2023 by Richard Alexander
Had some great advice here, currently running a 27 year old Waterford with boiler
November 2023 by David Gale
Lovely staff, great advice and superb installation
October 2023 by Jon Edwards
Bought a stove a few years back on the shop recommendation, only to later find no parts available, shop uninterested once they've had your money. Still waiting on a phone call back for a solution. In my honest opinion shop elsewhere.
August 2023 by tom gribben
I had a leak in twin wall flue which was causing my back boiler to rust . As it?s my only heat source for my central heating and I have young children I was very concerned I wouldn?t be able to heat my house this winter . Also I needed to limit the damage to my system .Chris from Log On told me he would come down soon and to ?leave it with him?.4 weeks went by and I kept asking If he could help and he said he could so I waited and eventually he stopped answering the phone . Obviously it wasn?t a big enough job for him but just say if you don?t want to do a job and don?t waste people?s time .I called home of heating and they came out the next day and fixed it in half an hour. Just wish I called them first .
July 2021 by Bronwen Owen
I had dealings with this firm when it was under the name of LEL Fireplaces.Items were purchased from my company by the then Rebeca Owen (before she married) . She then went bankrupt owing me and a good friend of mine much money and then set up this business in a different name. I was shocked to see yet another company selling fireplaces being run by this woman.I would strongly advise anybody that supplies goods to this company to receive payment before handing over your goods .
July 2021 by Chris Wallis
Thank you all at log on fire, helpful from start to finish, very professional and tidy, will recommend.
July 2021 by Dom Stephenson
Great company, had parts we needed, friendly and knowledgeable staff, would highly recommend
July 2021 by Ceris Jones
Great service, lovely quality job very very happy thank you so much x
July 2020 by Kuno Von Dodenburg
This has got to be one of the worse shops I have had the displeasure of visiting. I came here with my father, who was looking to replace his existing Woodburning stove.I found that the service we received was extremely rude and unprofessional with a great lack of knowledge on the products that they were selling,disorganised, chaotic and expensive.My advice to anyone reading this, is to go to the "Warner Brothers" in Fali for better service and prices.
July 2020 by Alwyn Jones
excellent customer service , really helpfull staff ,i would highly recommend this plaice , big thumbs up
July 2019 by Joseph Moloney
great staff and decent prices even when behind the scenes
July 2019 by Tudur Jones
Very helpful and informative.
