January 2024 by Mikey Jay
Pleasant staff with a smile, happy to help and advise on all areas of products they supply. Very happy with their services after the vechial I was driving decided to die due to a drain from alarm system they were quick to bring out a jump pack to get it started again.
December 2023 by Siriol James
Yesterday 25/11/23Never experienced anything like I did yesterday ...... im not sure what had happened with a couple in the queue before us .......All I heard was some chap shouting and using awful language at these people , he kept on being abusive to them but in all fairness to them they held their own , although the chap was visibly shocked and shaking !!! I couldn't wait around and buy what I had intended too because of the level of distress he'd caused my Grandaughter on exiting the shop I was told he was the manager .....Terrible experienceI won't be going there in a hurry .
December 2023 by Chazluv newman
Unfortunately taken 2 trips to get the bike I ordered online as they didn't provide an information or even an time slot to pick up only "From 4pm" gt there at 6.45pm oh sorry bike closes 6pm but whole store opens till 8pm. .. again no information given.. so changed the collection to today and 4pm collected. Maybe would b best ensure give out information when closes or this time slot we supposedly to have to be included.... but bike itself perfect as ordered thank u.
December 2023 by Hearthstone Finbar
Josh was very helpful in finding the exact bike I wanted in the back of the store despite it saying out of stock on system he went and found it quickly for me and had it built within an hour. Excellent customer service
December 2023 by Justin
Customer service at the bike counter is practically non existant. It costs nothing to be polite (please and thankyou), even if it's too much of a strain to smile.This review refers to several visits over the last few years, not just today.Understaffed, underpaid, who knows, but sort your customer service out.
November 2023 by Tony Mason
Had MOT done at halfords car centre, excellent service from staff.
November 2023 by Lou Moon
Well the visit today at Lanelli store was above and beyond.. great communication between you all . Great team? ..Between .bulbs , wiper blade , vehicle check ,, all great and thank you??
November 2023 by Andrew Jenkins
I called in for a simple coolant top up having recently become a Halfords Premier Club member and spent a lot of money there the previous week at the Llanelli branch.I ended up purchasing something i did not want as the advice was amateurish at best. I was going to book in for a service and tyre change at end of week. This Will no longer be the case. Sorry
October 2023 by catherine rossi
My husband took in a scooter today that we had bought from somewhere other than Halfords for our grandsons birthday. The ignition switch was smashed on arrival and the site we bought it from were atrocious?anyway?Oh my god these guys were fab?all fixed in 2 hours. Rod was the guy that did the actual work?such a good job and very quick. Just wonderful. Thank you so so much. To see our grandsons beaming face was priceless. You are our heroes.
October 2023 by Patrick Meharg
My rear wheel would not spin properly. The problem was sticky pistons. I told them to reset the pistons and bleed the brakes.What they did was refund the brake bleed cost and loosened my rear thru axle to the point the wheel basically wasn?t true, squealed and nearly came off when riding it. Lied to me and said it was rear axle play and they had tightened it up for me.Then they?ve taken a month to respond to me and said I have to drive back down to the shop to get a second refund.I?m sure it?s hilarious but can I have my money back and then some or what.
August 2023 by Jason Lawrence
Ordered a camping stove and 2 packs of 4 gas canisters. My partner collected and was only given 1 pack of gas canisters! Unable to contact local store and was only promised a 48hr call back on Web chat!Useless after sales service. Be careful Halfords, that's the quick way of being out of business. Nothing you sell can't be bought and delivered on line...I only used you as I needed the stuff same day.Buyers....stick to Amazon!
August 2023 by Barry Jeans
I am far from being a mechanic and always need assistance when purchasing anything to do with my car. At the Llanelli branch, the assistant was pleasant and eager to help. He looked online and showed me where the relevant coolant for my car was stored and helped with my selection.Excellent service as always with this branch.
August 2023 by Tony Evans
First and foremost the attention and service that we received from the manager and staff has been no shorter than EXCELLENT, what a service they gave us, with a smile and respect. The installation of our dash cam was professional and instructions were clear and precise.Well-done Halfords, a credit to the name.
August 2023 by Michael Rix
I rarely write reviews but the genuinely outstanding service I received yesterday at the Pemberton Halfords branch is worth feeding back.I arrived to buy new number plates (which were processed within minutes) but remembered whilst there that I had a loose live wire protruding from the drivers footwell. I mentioned it in passing to a staff member (Chris) who reqlisef the danger of this to me and/or my car ?. Chris wasn?t prepared to leave me to chance and instead followed me to the car to assess it.I can honestly say that I?ve rarely received such incredible customer service. Totally professional, reassuring and attentive. An absolute credit to the art and hugely impressive and appreciated. I really can?t praise him and therefore Halfords recruitment enough. Thank you sincerely Chris - because of you your store had a customer for life and I?ll take the opportunity to inform friends and family alike. ??????????
August 2023 by Ewan Griffiths
Honestly amazing service, Chris put in the radio and Owen checked the car, both very nice and helpful, service like that is what makes me want to buy the premium service!!!
