November 2023 by Terry Taylor
There van driver needs to be taught some manners, waiting in traffic in Dafen he drove past all of us on the wrong side of the road and pushed in
April 2023 by Sian Walters
Great pharmacy - pharmacists really helpful and staff great
December 2022 by Mark Lees
Get all my medicine and prescriptions from here. Staff seem competetant and helpful. The pick up service from the local surgery works well and I have never had a problem. Highly recommend.
August 2022 by Bekah
They don?t answer the phone. I requested my medication on Monday, phoned on Friday to be told I need to complete an acute form that no one told me about when I ordered or all week. Girls working them openly standing on their phones, talking about Snapchat, holidays and online shopping for clothes. Pharmacy has really gone downhill.
April 2022 by gecko gaming
Fast and efficient and always friendly
March 2022 by Emma Buckley (BuckleyPix)
The staff here are mostly excellent - polite and helpful, and I've seen them have to put up with some very rude people unfortunately. However, there is always a long wait - they take forever to answer the phone and doorbell, and they do give off a mood of being "p*ssed off" from you having turned up and interrupted them - they need to address that because it's very bad customer service and makes me feel uncomfortable as a patient.
February 2022 by Colin Thomas
Called at the Avenue Villa Pharmacy today and spoke to Rachel who was an absolute delight to deal with, Extremely knowledgeable and couldn't do enough to help, an absolute professional and a credit to Robert Davies Chemists.It's currently extremely hard to speak to people face to face due to the pandemic so having some time from Rachel went a long way.5 star ***** service and very much appreciated. Can highly recommend!
December 2021 by Jane Jewell
Have previously ?misplaced? prescriptions and today failed to deliver prescription despite assurance that they would. Could be very serious for some people not to receive meds on time. Luckily my surgery give the option of who handles prescription so I will be changing immediately to someone who can get it right.
November 2021 by Sonja CollaVoce
Delightful young pharmacist in Avenue Villa branch administered my flu vaccine today.
So easy to organise , just walked in and had it done, no fuss. Unlike my GP practice, who could take a leaf out of the pharmacy?s books!
Excellent service
May 2021 by Emma Buckley
The staff here are mostly excellent - polite and helpful, and I've seen them have to put up with some very rude people unfortunately. However, there is always a long wait - they take forever to answer the phone and doorbell, and they do give off a mood of being "p*ssed off" from you having turned up and interrupted them - they need to address that because it's very bad customer service and makes me feel uncomfortable as a patient.
March 2021 by Lucy in the sky with diamonds
The new young girl who works at the pharmacy is fantastic at her job. She?s kind, friendly and has great empathy with people. I?ve observed customers being rude and aggressive to her, how could they be like that?! But she remains calm in such a professional manner. Excellent customer service and I strongly feel the pharmacy are lucky to have her working there.
March 2021 by Betty Jones
An absolute cowboy outfit! They get the items on the prescription wrong (wrong amount, or wrong item sent), and constantly need chasing up. Their home delivery drivers are absolute slobs who refuse to wear face masks when delivering medication to elderly/vulnerable people. There?s absolutely no excuse for it! And forget trying to phone them to chase up an order that they haven?t sent - They hardly ever answer their phone!
