January 2024 by Christine Lee
Cameron in Llanelli couldn't have been more helpful. Wouldn't hesitate to recommend them. ?
December 2023 by Vikki Harries
Delivery men on time,very pleased with the products purchased,room looking fab,thank you Benson's.
September 2023 by simon hill
Very good service all round
August 2023 by Tony Blakemore
Never had any issues with Bensons, great shop with competitive prices and customer service
August 2023 by Laura Fielding
Ian is great to deal with , honest and helpful
July 2023 by Wayne Thomas
There is a lump on one side of the mattress, presumably where it has been stood on its side for a length of time in the warehouse, we?re hoping that it will get better. After sales is shocking from the shop where we bought the mattress, we spent £2,995 on a mattress and the after sales still wanted to try and get more money from us afterwards, very poor. Lucky I?m giving 1 Star!
April 2023 by Lynne Jaros
Well worth a visit, good choice of beds/mattresses and excellent service
April 2023 by Bruno Bear
Llanelli Store and purchasing experience excellent with polite and supportive staff. All downhill after that. Delivery guys politely refused to assemble the bed. When I did so there were 4 castors missing so I could not use the mattress on the base and there was a broken drawer in the base. It took 20 mins to get through to customer services. I would have to wait 4 weeks for replacement castors from the supplier. They could not help with the broken drawer. I would have to send pictures to a Bensons email address. I did so and had an automatic response telling me they would contact me in 10 OR MORE DAYS! Customer care services really need to address their supply and replacement issues! Bensons For Beds?.....more like Bensons For Bedlam! Shame on you Bensons!
April 2023 by Martyn Williams
Love my bed, great service, communication has been excellent, delivery first class
February 2023 by Stuart Watkins
I would never deal with this firm or company ever again once thay have your custom and if you have any issues the store will not deal with any problems what so ever I would highly recommend togo else where and no point in taking out insurance cover as it does cover nothing
November 2022 by Doc and Nurse
Brought by surly and unfriendly courier. They put the mattress down (in its plastic cover) on the mud on the building site (we live on a new development, parts of which are still under construction), then tramped in the mud some 40-50 yards to the house. Refused to take their boots off due to health and safety, they said. We were not ging to have their dirty boots and the dirty package on the brand new flooring and carpets, so they put the stuff in the garage. The polythene covers (apart from the mud) were filthy with dust.We shall not be buying from Bensons again unless we get a guarantee that you will not send that courier again. We were expecting much better and that the delivery people would take the bed to the intended bedroom.Also, for reasons we cannot guess at, this was only just under half the order which we placed. The remainder is coming tomorrow and we hope for a very much better service.All very unsatisfactory, I'm afraid, you can and MUST do better. I think a modest offer of compensation would be in order.
November 2022 by Vicky Jones
Delivery was due between 7am and 1pm. Did not arrive until gone 4.30pm. Whilst there was some problems at the depot I was not kept informed until 30mins before Delivery and wasted a day off work.
September 2022 by Robert Bolsover
Not sending the whole order and not telling us the mattress is not on the van .Not giving us a new delivery date just lucky we where in when the driver rang to say he was half hour away.every time i tried to ring dispatch no one answered the phone .i had to speak to the shop each time who where a great help.
September 2022 by Lynn Hudson
Date promised didn?t turn up I waited all day didn?t get call until the end of the day to say wasn?t coming ! Second date waited all day again arrived after 5 didn?t get a call until 20 mins before delivery this is not acceptable
April 2022 by Gavin Johnson
I would recommend Benson's for Beds Llanelli the customer service is exemplary and I shall return at some point to use again. Many thanks and keep up the good work.