April 2023 by Julie Myatt
Staff always pleasant and helpful go out there way to find the perfect holiday
December 2022 by Janet Percival
AVOID this agent at all costs! Disgraceful customer service. Tui changed our holiday last minute. New dates didn't suit and we were offered a full refund which is great unless you paid in cash like we did! Treated like oddballs for paying cash and despite me giving them 4 days notice of when I would be able to call into the store for my cash refund I was told that it would not be possible and instead would need to fill in forms and wait up to 28 working days for Bank transfer instead. Not great when you wish to try and book another holiday and need the refund money in which to do it. In the end the manager put the phone down refusing to sort out the problem. Thanks TUI for ruining our special occasion holiday. (At this point I'm still awaiting my refund and have no idea how that is going to happen!)
December 2022 by Adrian Percival
AVOID THESE MUPPETS! It's fine to take a cash payment, it's still legal tender. But if you are offered a refund after they move your holiday with no regard, you had better be prepared for a shock. Turns out they won't refund to the card you paid a deposit on, only in cash. Great... except your going to have to fill out forms and wait 28 days for a BACS transfer. Why you ask, because the agency stores hold no or little cash to refund. So for all you cash is King folk, it appears not with TUI. Fast to take slow to give back. So to book an alternative holiday I'll have to shell out on the visa and hope I get the 'cash' back in time. Completely useless customer service from a rude Muppet of a manager who thinks a problem is solved by hanging up the phone instead of escalating to head office. If you worked for my company you would get a written warning for your behaviour. I hope you do. Merry Christmas TUI and thanks for ruining our anniversary holiday!
December 2022 by Lesley Evans
Just the best holiday, booked for next year, can't wait thank you Ceyleigh you are the best ?
November 2022 by Dion Brisque
Honestly couldn't be happier with the service and help I have received from the Llandudno store ? I've used them before and would definitely do again.\\nThey have been so helpful with planning our wedding in Jamica !! Anything we have asked they have helped , especially Ceyleigh.\\nThank you very much , definitely a costumer for life ?
November 2022 by Rosie kelbrick
We have just come back from Cape Verde booked through the Tui store in Llandudno . We have not used Tui before nor have we been on an all inclusive holiday. The hotel, location and the team in Llandudno exceeded expectations and we had a fabulous time. The hotel was impeccably clean; the food was great and everyone was professional and friendly. Thank you to Sophie (Llandudno) who painstakingly answered all our questions on a few visits! And to Line (Cape Verde Danish I think Tui rep) who booked our activities and recognised us coming back from an adrenaline fuelled tour keen to hear all about it. Will definitely book again.
November 2022 by Beryl Bland
Have booked many holidays over the years at this store. Specifically with Ceyleigh. Would not go anywhere else always a warm welcome and I always get a thank you for returning which is nice to be remembered. Looking forward to my cruise that I have booked at the end of the month. Thank you.
November 2022 by Julian Kelbrick
Faultless and flawless experience with Tui Llandudno and the holiday experience including the Riu hotel complex on Cape Verde. Accommodation excellent, facilities excellent and food out of this world. All the Tui and Rui reps were second to none and the hygiene, cleaning and service was grade A.
October 2022 by Hannah Jackson
We couldn't have asked for a better holiday, thank you soo much. The whole experience from booking the flights and hotel package to experiencing a fabulous tui holiday. Brilliant and highly recommended. A special thank you to Ceyleigh Lyness from Llandudno for her professional and experienced guidance. We will be using tui and this resort again in the future. Joe , Hannah and Willow
October 2022 by ray cardon
Spoke to Keeley (sorry if wrongly spelt) in Tui Llandudno business park to get money and a travel card. Fantastic service from an extremely friendly patient knowledgeable adviser. Thank you for the help Keeley
August 2022 by Laura Williams
A huge thank you to Gemma at Tui Llandudno who has taken care of our group wedding cruise booking since we began in 2019!! Been through so many dramas and issues (with the cruise company not Tui) but Gemma sorted each one out every time. This lady deserves a medal! She has so much patience and if it wasn?t for her I would have given up on this holiday a long time ago. We ended up having an amazing cruise and wedding and will definitely be going back to Gemma for our next holiday (which hopefully will be a lot easier to sort out this time!) Gemma you can finally close that file! Thank you from all 16 of us!!
July 2022 by Sandra Thwaites Buckingham
Very helpful staff.
June 2022 by Claire Jones
Called in today to book a tenerife holiday we were dealt with by olga who was professional and helpful , lovely quietly spoken which was great as I could hear some of the other members of staff with their clients and they were a bit too loud for me as I don't want to hear other people's holiday plans ,
June 2022 by Tom Daly
Do not use this store as the staff are useless & do not know what they are doing. Training in geography would be a good start for their retraining programme.
June 2022 by John Hill
Called here at 12.50 told we are about to close for lunch at 1pm wouldn't let me inPOOR
