November 2023 by Janitha Smith
Could not get the products I need ,the girls were very helpful and looked them.
November 2023 by Boris Altemeyer
Absolutely wonderful service. Very friendly and knowledgeable team and a great selection in stock for all sorts of pets. Plenty of parking right in front and trolleys available (pet food can be heavy...)
October 2023 by Bruce Mckenzie
While in Llandudno i thought I'd pop in pets at home to see if they had any shrimp in for my tropical tank which I have had for 4 years and they did.On asking for one and giving my details I was told that I am blocked from buying any fish reptiles etc so the assistant rang head office to find out why,All they said that I was blocked with no explanation and that the block would be lifted at 10 am the next day,What a load of rubbish I have never heard of this before and to top it all there was customers in as well l will never set foot in a pets at home store again.
September 2023 by Rachael Leatherbarrow
Unfortunately I am at a loss ?. After my experience today My hamster my little baby boy teddy bless him he?s getting on now so by chance I was in pets at home today looking at toys and stuff anyway I looked in the cages at the little baby hamsters just being nosy?? the gentleman came over and moved the bedding gently he was gentle ?. But the poor little guy when the man?s finger was near him was screaming and I mean screaming I looked at him confused and I said ?I?ve never heard a hamster sound like that before ? the laughed it off and said they all do ?..So my question is I know a hamster screaming is a sign of fear and distress?1. Is there a way I can report the neglect and mistreatment?And2. What if some poor child is bought this hamster ?. It?s not friendly because it?s been mistreated?I left feeling so sick I just thought omg the poor baby
September 2023 by Bryan Mantle
Great place to come for all your pets needs, the staff are really helpful and very informative, great job everyone
September 2023 by Paul Dean
Great friendly staff ...huge store with lots to offer
September 2023 by karen tracey
Staff brilliant was travelling and needed dog food with no chicken additives, young lady was brilliant
September 2023 by Jane Griffith
Emma (red hair) was excellent and gave good advice.
August 2023 by Emyr Thomas
Huge selection of goods, and staff are always cheerful and happy to help
August 2023 by Kate Carré
I?m so impressed with the animal welfare standards at this store. I visited yesterday and was in the process of adopting a hamster for my daughter. The hamster had been cleared by the vet, but on closer inspection the member of staff noticed a very slight discharge from the hamster?s nose, and we didn?t go ahead. I?m extremely impressed that it was noted and that such small animals are treated by a vet with the associated loss of profit. I had assumed that a large chain would just put them down, and I?m so heartened to find that isn?t the case. It would have been so easy to continue with the adoption and pass the vet cost onto me! The hamster?s welfare was priority and that has changed my opinion of large pet shops.
They were also well informed about the size of cage needed and care requirements, and passed this info on to me (we already have an extra large cage, but I am happy to know that contrary to what is reported they didn?t try to sell me a too small cage).
August 2023 by Kelly Green
Recently went to the pet pals event they are running throughout the summer holidays. It was absolutely amazing and my granddaughter loved it (age 6). It was a small group only 4 other children and parents/guardians so was very interactive and the lady who did the session was fantastic getting to know each child and taking time talking to each one about the favourite pets. They started by making boxes with hay in for the rabbits,guinea pigs,rat an hamsters and then choose who they wanted to give there box too. They could make as much mess aswel and had great fun. They told you all about the animals what they eat and how long they live and how you know there Happy and healthy. Then they got the hamsters out 1st so they could watch them play on the wheel and run around the base of the cage and Stoke them. Then the guinea pigs came out and she held them but they were able to stroke them and learn all about what they like. It lasted just over an hour and each child was given a box with stickers,balloon a certificate at the end. It was all free of charge but has to be prebooked before hand. But definitely well worth a visit.
August 2023 by Patrick Payne
Not a bad place for your pet supplies but some items can be found a lot cheaper elsewhere. Staff are friendly and helpful but it's all about price nowadays so be a savvy shopper!
July 2023 by Kevin Jones
Really good shop had everything i was looking for, plenty of selection with very good prices
June 2023 by Mohammed Ali
Went in to your store this afternoon after traveling from Yorkshire with my family and our puppy, the puppy was sick all over the back of the car, we bought some wipes, the two young ladies on the counter were so very sympathetic and incredibly helpful. I was just amazed at their caring approach and professionalism. As were the two ladies upstairs at Vets4pets. I was amazed at their knowledge and professionalism There ladies are an absolute credit to both business, what ever you are paying them, I would increase it, they absolutely deserve it.
June 2023 by Diane Woodrow
Always great service when sorting out things for my fish tank
