November 2023 by Hannah Louise Stanley
Helpful accomodating staff members who are always on hand to help
November 2023 by Pauline McDonald
Excellent service, quick, understood what my requirements.
November 2023 by fran holmes
Great staff always helpful with me there. Getting my new phone tomorrow what am very excited for. Looking forward to seeing you tomorrow
September 2023 by John J.
I was at the Llandudno shop yesterday buying a new phone. I would like to thank all the staff especially Josh who was so very helpful to me in getting all my old information onto my new phone. I was extremely happy with my visit and my new phone. Thanks. John Jowett
August 2023 by djceri
Popped in yesterday to upgrade. Usual go to my local store in Bangor but they have closed. I found the staff to be polite, but not very knowledgeable. I had an apple iwatch linked to my contract and I was told that this would be cancelled automatically once we did the new contract for the upgrade..but it was a lie! I checked my account this morning and it seems that the apple watch is still active and I'm still charged for it. Ive been on the phone with o2 customer services and they told me that ut hasnt been cancelled and that I'm still being billed for it. Also lost my student discount! Not happy. I will now have to make a formal complaint
August 2023 by Eleanor Roberts
Brandon was really helpful, knows his stuff and was super friendly and happy to help. Made buying a new phone stress and hassle free.
July 2023 by Ernest Ward
Brilliant staff friendly too 10 out of 10
July 2023 by Dave Barker
Not much help. Palmed off. Went to vodaphone instead and paid off 02.
June 2023 by Peter McCloskey
Pqroblem with our mobile Wi-Fi. Staff applied their expertise and now working well at Gorse Hill in our holiday home.
June 2023 by George Horridge
Very pleasant and capable. Joel sorted my phone quickly.
May 2023 by Jan Gardner
Just to say I wish to bestow the best customer service at this Llandudno store. I was recently given a new phone and was not familiar with how to transfer info and data from my old phone to this new one. I was so happy with the help, courtesy and information from Hannah ( current manager) and new member of staff Harvey which enabled me to get the new phone sorted. Having been with O2 for many years I was refreshed at how amenable , friendly and knowledgable the staff were to me . I can do a fair bit of technology to get me by but their ?nothing is too much trouble? attitude made my day. Harvey even went to get me a glass of water. What could have been a stressful situation for me turned out to be a truly positive experience. I can?t thank you enough for your time and patience Hannah and Harvey. Excellent work today thank you so much Jan Gardner
April 2023 by Dave A Chapman
Excellent competent efficient service.
February 2023 by Kevin Jones
It was very good got everything i needed and some good advice and the customer service was excellent
February 2023 by Kevin Speed
Really good visit here excellent customer service with good deals got everything I needed with some good advice
November 2022 by Stephen
Called into 02 on 3/11/22 in the afternoon to ask a question about pictures on my phone and some information about them,The gentleman that helped us was so friendly and helpful explaining everything i needed to know and highly recommended!!!!!
