January 2024 by Jennifer Williams-Hughes
Well my first experience was horrific, but dealing with Brian changed my mind.What a great staff member. Makes all the difference!
January 2024 by Jason Tillett
Walked in today and was completely ignored by staff, one was even to busy in a video chat to family while she was at work to even acknowledge us
October 2023 by Catherine
Staff not overly professional in their demeanour or presentation, shouting to one another across the showroom, loud conversations on the phone... Spoke to one man who seemed nice but he was a bit abrupt in his answers to our questions. No attempt to discuss the product we were interested in and left us to ask all the questions rather than being proactive so it seemed he felt we were wasting his time. We had already decided which sofa we wanted but we chose to go home and order online so that we didn't have to continue the awkward conversation.The showroom was well presented. Good job we went in because the colours of the sofas on the website look totally different to the fabric samples in store!
September 2023 by Paul Williams
Brian was very good excellent service
August 2023 by Lisa Taylor
Great choice, beautifully presented and helpful and knowledgeable staff
August 2023 by Pippa John
The staff in the branch seem ok but we've had nothing but problems with delivery of our sofas.As we bought end of line 2 seaters we should've had them delivered sooner than having something made. The first time delivery was arranged we were only told 1 hour before they were due to be delivered that they had been lost in the warehouse therefore not coming that day anymore ...Then after speaking with someone on the phone another two were located and allocated to us in the others places.A delivery day for those ones was arranged. Again on the day of delivery we have been let down. All because their delivery driver wasn't competent enough to drive down to our house. Said it was "too narrow" for the truck ... we've had massive lorries down the lane while things were being built and they didn't have a problem! Worst part of this was we were only told that the driver had just driven off, no call to ask what it was really like or anything. For 2 weeks now we've been sat on the floor as we got rid of our old sofas in preparation for the new ones.Not happy at all, the only reason I'm not giving it a 1 star is because the staff in the store seem ok and we understand its out of their hands when it comes to deliveryFirst and last time we will use dfs
June 2023 by Becky Elizabeth
Went in today to have a look around and order a sofa and Angela was incredibly helpful, answered all our questions and made everything super simple to sort, thank you
March 2023 by bartonburton ?Donkey Hoetay?
great selection of furniture some modern designs and some old but trusted designs.no high pressure sales team to follow you, nice relaxed browse and very quiet .google maps takes you to the wrong place use their web site for better directions.
February 2023 by Donkey Hoetay
great selection of furniture some modern designs and some old but trusted designs.no high pressure sales team to follow you, nice relaxed browse and very quiet .google maps takes you to the wrong place use their web site for better directions.
January 2023 by Isobel McHugh
My sofa should have been delivered before Christmas. I still haven?t had it!! I was without something to sit on at Christmas as I had sold my old one! No indication of when it will arrive.
January 2023 by Thomas Plant
I bought my leather 3 seater 10 yrs ago and recently it needed a repair. DFS promptly sent out a repairman and now my Sofa is like new again. Service doesn't get any better than that!!!!
December 2022 by Kieren Brownhill
Nothing but delay after delay. No flexibility at all with delivery times despite being advised otherwise upon purchase. Customer service unable to help at all and they seem happy to lose the sale after waiting months and months for delivery. Advised a manager would be calling back but no call after 4-5 days.
December 2022 by Lexie Edwards
Paid been lied to about delivery sent quarter of the sofa the worst service ever been left with Nything an pregnant , the staff have lied continuously to us , never ever will I buy a sofa again from them
December 2022 by Carol Mckenzie
My husband was inthe Llandudno store today and was given a dirty look of a gentleman menber of staff when he sat on an arm chair to see how comfortablto the look was put him off and he left we were hoping to buy a sofa today?
October 2022 by Kevin Long
A great shopping experience. Staff really friendly but not pushy. A great choice of sofas. We are pleased with our purchase.
