November 2023 by Richard Kenny
After now reading the many reviews for this garage and seeing how positive most have been. I am extremely sad to say my experience with this garage does not match the experience most of these other customers have reported having had, that also left a review behind them. The owner Micheal can talk a good talk on the phone and stating that their garage had the skill set and equipment to take on this type of Job and knowing all the details from the previous garage (plus my suspicions of the 1st garage ) as I could not understand why the 1st garage started to act the way they did, and after the finish date expired had demanded that I pick up my car. My car came from them unfixed and towed to this 2nd garage after being paid £500 upfront for parts and fitting and repair. I first thought it had run out of fuel as it read 14 on the digital fuel clock. A diagnostic was giving that the timing belt had snapped and that the damage to the engine would require a replacement engine instead of fixing the broken engine. I left my review at Ystrad garage SA18 2JF under Richard and again Richard Kenny. An estimated quote and time of two days was given from Micheal for the work to be carried out and the car was arranged to be towed to this 2nd garage a good few days later. I learned from the 1st garage Ystrad that my timing belt snapped and on their recommendation a replacement engine was purchased for £700. Now to be fair in this review at this point I will state that the engine I bought came with the engine wire loom. The engine was the same engine code though now I?ve found out from the 3rd garage and also Ford J&J. Motors that the wire loom was not and the wiring was totally different, as it was off a Ford Edge and my model is Titanium. The Swansea Company Pick up Spears Mark and the name on the invoice is Paul sold me the engine from the recommendation I was given off the owner of Ystrad Garage and matched the Engine Code Number so the engine off the Ford Edge was the same engine as the Ford Titanium. I did not know the engine came off a Ford Edge at the time I bought the engine. I was given the impression from Mark and Paul the persons at pick up spears was given that the engine would be a straight swoop though I was also advised to change the timing belt even if it looked new. The Ford Edge wire loom was not compatible and Mark and Paul at that Swansea place did say the whole lot should just fit in. I have now noted that the 2nd garage on there web side is looking for a head mechanic and perhaps that?s why these compatibility checks were overlooked and not carried out thoroughly enough before refitting the engine with the original wire loom and also new timing belt and water pump and other necessities. In this computer age I know very little about cars, apart from the basics, brakes and oil and other simple to do it your self-parts that ware out and need changing. Even though as a young adult I worked at Honda at Star Road Peterborough.
September 2023 by Philip Howes
Thank you all at New Road Garage for a first rate paint and repair job, done with consideration and friendliness.
September 2023 by ray heslop
Took car for mot for the first time since moving to the area. Booked us in next day in a fixed time slot. Dropped off, went for a breakfast in the town. Came back after an hour and all sorted.
September 2023 by James Mcgill
Fitted me in at short notice. Friendly and quick
August 2023 by george campbell-wilson
Broke down while on holiday, and the rac sent these guys out to sort the job out, despite not getting the correct info from the rac, meaning the car was unable to be fixed roadside, they then went far beyond what was expected of them, meaning myself, wife and son were not left high and dry. Fantastic doesn't even cover it. Thank you guys, it's really appreciated
August 2023 by Jason Ashworth
After our campervan broke down at a nearby campsite, the boys had us back on the road in under 24hrs with a shiny new starter motor.Can't thank them enough ?
August 2023 by Kevan Thornber
NRG have looked after my cars for more than 10 years and have been great throughout.
July 2023 by olly kinsey
They were brilliant. We broke down on Sunday and were towed to Llandovery by the AA. Despite being closed they got me a courtesy car and I was on my way. I was in a bit of a rush to get the car back because I had plans for the following weekend and they went above and beyond to get my car parts in and undertake the fix! Thank you. Very professional service
July 2023 by kazza poppy
Excellent reliable service, friendly staff,
June 2023 by Iestyn Harries
Helpful garage, know what they are doing and fairly priced. Will be returning in the future if more work needs doing. Overall a good experience with good customer service
May 2023 by Ian Bartlett
Went out of their way to help us and save the day! Fantastic service. Thank you so very much ?
May 2023 by daren
Honest old fashioned service , highly recommended. Would use again
March 2023 by Hugh Macmillan
Excellent service. Friendly people. I thought the cost of repairs they did very fair.
December 2022 by Hazel
Does the job efficiently, friendly and helpful
December 2022 by andrew Rees
Thank you for doing mt Tow Bar Hich snd the electrics TIDY price great job Frindly staff
