December 2023 by Laura Rodriguez
Terrible service over and over again. I made an offer on a property and it was ignored, not passed onto the seller. When I sent an email following up, that was ignored too. I arranged a viewing on a property and was ghosted mid-conversation by one of the agents. Then, when I asked for details regarding another property, I was told it was not their responsibility to provide information to potential buyers. HOW ARE THESE PEOPLE EVEN ESTATE AGENTS? I am shocked. What is worse is that they monopolise so many properties for sale in my area, essentially blocking them from being purchased as there is no way to view, ask questions, or even make an offer on them due to this terrible estate agency. Surely they ought to go out of business sometime soon. It is overdue! Make changes, or make way -- you are awful.EDIT: Proving their limited worth, Morgan and Davies have replied to suggest that I have not made offers and contacted them as I state. Unsurprisingly, they are the liars in this. I am happy to provide proof of email chains and phone call records to Google to prove my claims. I made two recent offers on a property, the first on 17th November and the second on 18th November. I chased my unanswered offer on 23rd November and was ignored. My husband and I also made an enquiry on a different property as recently as 6th December, to which our question was ignored. And finally, in regards to being ignored mid text conversation when arranging a viewing, it was actually YOU Rhys, who did the ignoring! The date for that -- since you cannot seem to remember! -- was 24th October. I wish you had been as snappy as you are now when I was speaking to you then. I get better service from leaving a bad review than making offers on property it seems! And so, I stand by my assertion: family business or not, if you are a bad business you need to go out of business and make way for an actual estate agent. Idiot.
December 2023 by Conrad Fitzmaurice
Friendly and helpful
July 2023 by Samuel Hill
I spent a couple of weeks trying to arrange a viewing for a property I was interested in. Due to factors such as distance, rail strikes and my own hectic schedule earlier in the month, this proved tricky. I called again on Friday 16th to try to arrange something for the following week, and all seemed to be in hand until I received a voicemail over the weekend asking what days I was available, as the woman I'd spoken to had apparently forgotten.I called again Tuesday 20th (first opportunity I had) to try yet again, but this time my call was answered by a different woman who was incredibly rude and unprofessional, speaking to me in a very aggressive and accusatory tone, and repeatedly talking over me mid-sentence. I ended up hanging up without having made any arrangements, and thoroughly appalled at her manner.Naturally, this has not helped matters, so I called again later the same day and asked to speak to somebody more senior to try to actually get somewhere. I was told that Mr Morgan (the director) was busy on another call, but would call me back as soon as he was available.It has now been ten days, and I have still heard nothing. I guess even the boss doesn't care about the staff's incompetence, unprofessionalism, and utter rudeness!
October 2022 by Dawn Derrick
Just completed on a house purchase via this agent. Not quite as nice an experience as we expected. House description wasn't entirely accurate on a couple of things. Incorrect information given when we asked questions. No effort to gather in all the keys for the property; they gave us just one front door key and we know there are at least two others, maybe more. Cost us £110 to get the front and back door locks changed on arrival. Staff are lovely and friendly though.
October 2022 by Jean Ruffell
Very helpful and knowledgeable staff
October 2021 by London Brow Co.
We have recently purchased a property from Morgan & Davies Lampeter branch and had Llion dealing with us and liaising between us and the seller. It was a long and sometimes stressful journey however Llion kept us updated at all times. He was quick to relay our messages to the seller and theirs to us. He did all he could and worked all hours to get back to us. We are very pleased with the service we received and would definitely recommend them. Thank you team for all your help, we love our new home! Nick and Leigh
October 2021 by Geoff Roberts
We dealt with Llion and he has always polite and professional and a total pleasure to deal with
October 2021 by David Deakin
Great estate agent, very helpful indeed.
October 2020 by Steven
I bought through this agency and as a result of the good service I received, I am now selling through them. They know their market well, offer good advice and are flexible and professional. I've bought and sold plenty of property over the years - one of the best agents I have used and so I recommend them to you.
October 2019 by Jonathan Woodley
Very unprofessional and staff are very rude and they do not update the property on their website to show sstc, they also over price vendors property prices. How can any estate agency value a property with in ten minutes.
October 2019 by kathy dunt
Don't have a clue. Young lady informed me new builds don't have an EPC!
October 2016 by Jack Woodling
Very friendly and well recommended
