July 2022 by Da
John burns is the best helped us a lot with my dog cookie what a gentleman and he has all the time in the world to chat with you
July 2022 by M J
What a great place , extremely professional and friendly staff .Lovely location and very well presented.
April 2022 by Michael Davies
My dog like the food, the staff are really lovely, the upstairs cafe is dog friendly. My bog like the walk around the grounds
April 2022 by Paul Tregembo
5star service
March 2022 by Jo Rogers
Superb product and people
January 2022 by P B
My dog loves their food - that said he's a black lab so he'd eat pretty much anything - and does regularly.However, the most amazing thing that I discovered about Burns this morning is the standard of the customer service / nutritional advice they offer.I'd recently changed the type of Burns food I've been feeding my lab and emailed a couple of questions about it. One of their rockstar staff, Laura Dunford sent me a quick and really considered response and asked me some pertinent questions about my dog.We exchanged a couple of emails and she was super helpful.Her response taught me things I'd never given too much thought to so I'll now go back and check exactly how much I feed him - and aim to get closer to the figure they suggest.Awesome nutritional advice / customer service that so many other companies could learn from.Thank you.
January 2022 by Dicky Lee
Absolutely fantastic company.
