March 2024 by Megan Parfitt
Trista was very helpful. Thank you so much :)
October 2023 by EMiLy G
Great customer service especially from Lisa in TUI, Haverfordwest. Lisa has helped us look for a last minute holiday. She was very patient as we amended the dates a few times, and very knowledgeable. Thank you for your help Lisa.
September 2023 by Barbara Jenkins
Booked a holiday with Jackie last year spent a lot of time picking out holiday she was so helpful gone through everything,so professional in what she does .Booked another holiday the same place for next year with Sue she was also so professional and felt at ease with her service with a smile thank you girg
September 2023 by Tracey Thomas
Highly recommended - excellent, knowledgeable and friendly staff. Thank you Debbie for all your advice and help in booking our holiday today.
July 2023 by Victoria Russant
Debbie in TUI Haverfordwest is amazing. We had to amend our holiday last minute and she sat with us for hours sorting everything out and even got our holiday at a cheaper price. Highly recommend this shop. Wouldn?t book a holiday anywhere else. Thank you again Debbie.
July 2023 by Peter Swanick
Please don?t let holiday bookings just go to online. Keep shops open!!!!We had to change our holiday because of various reasons and I tried phoning TUI customer service when they answered I explained everything and after a while she said she would need to transfer time to a different department, I was on hold to then hear the same options as when I started the call so they had just sent me back to the beginning. A different person answered in a giggling fit and when I asked what was wrong she said sorry and carried on laughing, when she decided to compose herself we went through security questions again and I also said that I had been through this and that they said I need to be transferred to a different department but she replied no it?s fine I can do everything from here, I gave her all the details about the change of holiday and after about 15 minutes of me telling her how to spell paramount she asked if I minded being put on hold so she could input this information, 10 minutes on hold she came back on and said that she couldn?t deal with my request and I would need to be transferred which I told her at the start of the call so this was 33 minutes in to a phone call with 2 different girls, I stayed on the phone waiting to be transferred for another 4 minutes and then hang up, it was obvious they were just messing about. They tried ringing me back a few times but I didn?t answer. I just wanted to speak to someone in person.The next day I went in to Haverfordwest store and got to meet the lovely Debbie who at first wasn?t sure if she was able to help because it was an online booking but managed to sort everything out within 45 minutes, such a pleasure to deal with unlike the call centre. The call centre also couldn?t give me prices to change the holiday and said it could be £250 per person but would need to go though the process and let me know they couldn?t even find my hotel let alone get to the end of changing the booking. Thanks to Debbie and the Haverfordwest store for a pain free service. ?
July 2023 by em hes
Extremely helpful staff, particularly Debbie and Nicola.Sorted out major issue, and helped make booking process really easy.Will definitely be booking flights or holidays here in the future
June 2023 by Tracey Faulkner
My parents have used the TUI shop in Haverfordwest for the past 20+ years as internet booking isn?t for everyone and they find it easier and more reassuring to book in person. The staff are always extremely helpful, polite and courteous and can never do enough to help book and adjust holidays. I would highly recommend using this store for peace of mind and for a friendly face to face service, they will always ensure the best price and advice.
June 2023 by Emma Morrison
Visited this Tui store recently to discuss a holiday for me and my partner. I was served by Sherrie who was so helpful and very patient with me. Me and my partner want completely different holidays, and Sherrie was very knowledgable and was able to offer advice about how to compromise and make the best of our time away.
May 2023 by Michelle Bradfield
Jackie from Tui is brilliant, efficient. We booked the Maldives with her and now are going to Mauritius in 2024, she Is very helpful and has great knowledge.
May 2023 by Wendy Williams
We have been booking holidays with Tui Haverfordwest for over 20 years and once again received excellent service from Jackie
May 2023 by david atherton
Visited the store recently to enquire about a holiday. All staff where very helpful and accommodated to all our needs. Couldn?t have been happier with the help we received.
May 2023 by Amy Morgan
I had an amazing experience when booking my summer holiday in TUI Haverfordwest today. The ladies went out of their way to help me and I would highly recommend them. Thanks again .
May 2023 by Conna Wilcox
I?ve used TUI many times over the years to book my holidays but my most recent booking was in the Haverfordwest store with Nicola. She was excellent, very knowledgeable and helped me pick out a holiday for myself and my wife that ideal for us. Can?t wait to book our next holiday.
April 2023 by Claire Lewis
Have never been abroad before so went into TUI in Haverfordwest. I was dealt with by Jackie who gave me ideas and helped me to choose a holiday destination suitable for my wants. Trista also contributed with ideas and knowledge, Fantastic service and so helpful. We are so excited ?
