August 2023 by 51kimw
Me and my husband decided on our way home from visiting a friend, we would stop by this particular McDonald's for a milkshake. The milkshakes were fine, no problem with them. This review, however, is about the awful customer service we received. When we ordered, we ordered at the touch screen and added on a bag to make it easier to carry as we drove home. Our order was placed on the counter with no bag, no problem they must have just forgotten, so I politely informed the young woman that I had ordered a bag too, she gave me a dirty look and repeated back "a bag??" As if I shouldn't have needed one, I still remained polite and said "yes please, I added one onto my order", she huffed and tutted, reluctantly got me a bag, slammed it on the counter and walked away. No apologies or anything. I understand that people work long hours, or have off days but you don't take it out on your customers.
July 2023 by Scenic39567436130
Horrendous service. Makes me sick. I went through the drive through for breakfast with my Mother and brother. They were both disgusted. Upon arrival, we were spoken to in a rancid manner by the woman when ordering, When we placed our order: 1x sausage and egg McMuffin meal, 1x bacon and egg McMuffin meal and 1x bacon and egg McMuffin meal without cheese, and sighed and sounded exasperated and annoyed. Is it really that difficult to leave out the cheese? Anyhow, we brushed it off, and continued ordering. When we got past the payment station and collected our order, we had to drive off, unfortunately without time to check our food. We have learned to do this, as sadly we have had many horrific experiences with McDonald?s. Upon driving off, I look down to see that I?ve been given a bacon and egg McMuffin without egg. Additionally, WITH CHEESE!!! I cannot eat cheese, so was unable to eat this. We decided we were not going to waste more time back in that repulsive establishment, and did not go back to raise the issue. Partly of fear that the annoyed woman would become petulant! As we drove further away, my brother opened his McMuffin to see a long dark hair in it. He felt perturbed as to how any McDonald?s could be this unhygienic and have this disappointing level of customer service. In short, DON?T COME TO HAVERFORDWEST MCDONALDS!!
June 2023 by WheresTheRest
90% of the time we order McFlurrys here, they are only filled up halfway. I don?t bother ordering drinks anymore but they also used to have a bad habit of under filling large drinks as well. Seeing as they?ve raised the prices, they can afford to raise the ice cream to the top. For the most part, the staff do try and they must encounter a lot of abusive people throughout the day but some of the staff really do have attitude problems and point blank refuse to do anything when you go to them with a problem. Remember folks, respect is earned.
June 2023 by Thomas S
It was my first time going there and The employees have a good customer service .even though it was a busy hour I still got my food hot and fresh .well done ?
May 2023 by Jackie B
Today myself and work colleagues ordered £47 of food to be delivered. Delivery time was 11.30am. After 3 updated delivery time notifiocations, last delivery time supposed to be 1.30! Called the 0800 number that you can call if delivery is in excess of 15 mins (think 2 hours late counts here!!) We were informed order will be with you as soon as possible! Phoned McDonalds Haverfordwest - employee said its nothing to do with her, order is here getting cold, if you want to come and pick it up it is up to you!! Eventually at 2.15pm McDonalds cancelled the order!!!!! Here we are 1t 4pm - no refund yet. What an appauling service, when speaking to our customers, they all slated HAVERFORDWEST - rude staff, dreadful customer service, food virtually thrown on tray when you eat in - learnt a lesson - read reviews before orders - I'm with the opinion of our business customers - NEVER AGAIN!! We will spread the news!
April 2023 by 699garyi
Had a, bite already taken out of burger ffs what a joke, showed it to server and she laughed, gave a new burger but what a jike
April 2023 by Z2147QNannaa
They gave us the wrong food and when we returned it, instead of apologising they laughed. Absolute imbecile in charge,
November 2022 by N5900JMhelenb
Got all the way home to discover food missing. When I went back I asked if I could have a coffee to cover inconvenience of time, fuel etc wasted. They were rude, couldn't even understand why I'm inconvenienced. No coffee anyway and awful service. Rubbish management, this isn't the first time food has been missing either.
August 2022 by Guide16774761901
How hard is it to make milkshakes? yet this McDonalds seems to be incapable of doing them? I don?t think I?ve had a decent visit to this supposedly decent fast food outlet, the worst thing is, I started writing this whilst queuing at the drive through.. I wasn?t given a straw, so now have a watered down coke! Nice! My chips were luke warm and the big Mac isn?t much better! All in all a pretty pathetic experience! Maybe a little less banter and a bit more work ethic is needed! #understatement.com
February 2022 by andrew-margaret jones
Good choice nice staff
January 2022 by Lynda Cook
Helpful staff. Visited post office only.
December 2021 by c-m0109
Sat in the drive through & staff didn?t bother taking my order. Seemed as if they made out it was closed but another person got served shortly after I left. Going through the drive through the staff just stood there looking and ignored us which was very rude.
November 2021 by jordana585
Had a lovely lad Aaron b at this McDonald?s branch was so helpful and kind, defiantly needs a promotion!
October 2021 by Dave M
No hot drinks and staff say unsafe piping is causing them not to be able to use the water onsite for drinking.it has been like this for weeks and should have closed without proper water onsite.
August 2021 by 254mollyj
Went as a family. Placed order, paid. Drove to the next window where we sat with the bags of food having to have words with staff member for the correct amount of sauce we needed. Staff member saying she?d put them in the bag. Which she had but not enough. 5 chicken selects x4 we meant to have two pots of sauce with each. Not 4 sauces all in all. And one of those four was for another meal. Family of five over £30 spent won?t be going again. Shouldn?t be having discussion over sauce. The customer is always right. Wasn?t like we were asking for a free meal. It was a pot of sauce. No salt on the chips. But fair play the food was ok. Shame about the customer service.
