March 2023 by Steve496 Davies
Parcel came to my partners address in Haverfordwest. We were in yet, there was no knock at the door, or ring of the door bell. We heard the post including other letters come through the letterbox, and went to the door, only to find the parcel slip had been posted for us to go and collect from the sorting office. The sorting office hours are terrible and the parcel was an essential item to fix a vehicle. I am registered disabled, and now have to find a way to get to the sorting office, as the part that should've been delivered to the door is now there.
January 2023 by Fenn Wilson
Rang the bell, could hear people talking on other side of the door. Nobody came to see me. Had a parcel to drop off so not a complex request. Terrible service.
November 2022 by Anthony Thomas
Great staff, sorted me out no problem. Odd opening times - check before you call.
August 2022 by Colin Williams
Get to drive their electric vans and deliver mail to my great customers
August 2022 by Maureen Woodhall
Customer parking always full even when no customers. Refuse to deliver our mail because they say electric vehicles won?t come through the ford at the bottom of our drive. Today one of their electric vehicles came to our property to deliver a parcel. It wasn?t on the van. I had already been to the depot and was told there was no parcel for us. A complete waste of time, them and us as it was obviously still at the depot. Clearly electric vehicles go through our ford very easily.
May 2022 by Adelowo Mukaila Toyin
Great service!
March 2022 by Idiot's Garage
The random hours can make collections more challenging but friendly and helpful staff almost make up for it.
December 2021 by Steve Phillips
I had to collect a package, it was nothing there but they told me where it was delivered and I collected from the house all sorted. In case anyone stays at the Premiere Inn in Haverfordwest it shares the post code with the farm next door.
November 2021 by robert thomas
Very helpful
November 2021 by Amanda James
Lovely and helpful people, I wished more people in this industry were as nice,
July 2021 by leigh davies
Quick customer service
June 2021 by Paul Tester
Keep changing their opening times
April 2021 by Manuela Lumber
As said on a previous post - they need to update the opening times on the cards ... absolutely ridiculous as the new revised opening hours are near non existent...
January 2021 by Rich
I get that you have to operate lower hours at the sorting office, but perhaps advertise that on the Missed Delivery cards, since they still say 09.30 - 17.30. A complete wasted journey.Tried to sort on the website, but that isn't working properly either.ERR_TOO_MANY_REDIRECTS
January 2021 by M-D Aston
Wasted 12 mile journey as limited opening hours at present. Not stated on card they left. Also phone number listed on Google is invalid. Get a grip, good customer service is really easy... you just need to care. OK rant over. Otherwise a satisfactory service once you actually get to find one of the limited parking spaces and collect your package. I've increased my rating because the opening times/info on card seem to have been improved, thank you, although other info remains wrong! Besides, all our local post-persons are great!
