March 2024 by Josi Newton
Very dirty and grubby, floor lots of food debris, seating had crumbs etc on, tables hadn?t been wiped.Serving area very disorganised and was dirty.Certainly not conditions for a hospital environment.
January 2024 by Alison D
Worst Costa in the world ! Waiting 25 minutes for two hot milkshakes that were then thrown together and resembled nothing like the ?unbelievable ? pictures behind the counter ! Unbelievable is right ?..
October 2023 by Gwyn E
Nobody clearing tables and place needs a good clean. Dust and cobwebs on light fittings . Service is slow.
September 2023 by lornap876
Toilet was filthy, most tables still had left over food and/of crockery on. Floor was littered with bits of food. Nobody seemed to be clearing tables.
August 2023 by cjeds72
Purchased 2 take away hot chocolates with marshmallows and cream and a toasted sandwich. Got home (5 minute drive) one pain hot chocolate one with cream (imagine the rows) Toasted sandwich was rock hard and inedible.. £13 in the bin
August 2023 by April J
Drive thru - very rude this evening, slow service & absolutely no apology for waiting.A young girl with strawberry blonde hair was very blunt and did not offer sugar etc. felt very annoyed with our experience.Not impressed.
July 2023 by Charles Hanley
Sophia served me and was utterly delightful. Great service and delicious drinks :)
July 2023 by Thom James
I think the staff are great here. They do a hard job, and the demands of the drive-thru are not insubstantial. And yet they do their absolute best, get everyone served and the coffee is made to order and very good. All of the Pembrokeshire locations for Costa are really good. Yes it?s busy sometimes and things are slow. Go over to M&S cafe, who work just as hard, and see if they are any quicker. Answers no. Everyone?s trying their best and some people are just whinging about a little wait. Grow up.
July 2023 by Natalie Gosling-Davies
We were served by Jessie who was such a great barista, she took so much care over our order and went above and beyond! Give that girl a raise ?
July 2023 by Angela Wright
5 behind counter took awhile for someone to actually ask were we being served, we were sitting in. They seemed more interested in serving the drive through. Not the cleanest of places and coffee could of been hotter. The staff were friendly but need to try harder with serving people who decide to sit in and cleaning.
June 2023 by Emma Nevatte
Very slow staff, waited about 20 minutes in the queue with about 5 people in front of us
May 2023 by Country Girl
Decided to sit in for coffee, Staff not interested on serving me waited ages yet there were 4 behind the counter chatting. Not even an acknowledgement, until one decided I had stood there long enough and said ' I won't be a minute' think she was the only one doing any work.
May 2023 by A7758FIrobertp
Called in at this Costa when walking back down to town after shopping went in so that there were 3 people waiting to be serviced 15 minutes later still no coffee so I left and went to the Costa on riverside quay in town will never go to this drive thought again note to the manager sort out your staff to severe the customer faster
April 2023 by stephaniehockly
great location, shame about the staff. Most are young, no manners, not interested in interacting with customer, no greeting, just grunts. Not sure if its just an age thing, trying not to be prejudice, but the standard of service is just not there. Very slow service and lack of clean tables. Costa in the hospital itself is great, or M&S across the road if you want friendlier service
March 2023 by ONLY2B
Saturday evening I decided to walk to this Costa Coffee. Problem #1: Both Google & Apple search have the correct postal address but the wrong map location. The correct location is 51.811637, -4.964022 Bethany served me cheerfully and paid attention to my order details. Problem #2: Almost every table had left-over trays and crockery. I chose a table where I could push the old tray aside. In the 20 mins I was at the Costa, 2-3 customers arrived, but very few tables were cleared. Problem #3: I was astonished to see the server's First & Last Name (aka 'Surname') printed on my ticket. I'm told full name is Costa standard. This violation of employee security is a workplace Health & Safety issue.