December 2023 by Christine Baker
Staff were friendly and helpful. Had a panini which probably could have done with cooking a little longer as cheese wasn't
November 2023 by Grayham Passmore
Its a Costa, it will never get 5 stars as its set up to get people in and out and there is always a queue because they never employ enough staff.You go into Costa because its convenient and the coffees are always good.
September 2023 by lornap876
Toilet was filthy, most tables still had left over food and/of crockery on. Floor was littered with bits of food. Nobody seemed to be clearing tables.
August 2023 by cjeds72
Purchased 2 take away hot chocolates with marshmallows and cream and a toasted sandwich. Got home (5 minute drive) one pain hot chocolate one with cream (imagine the rows) Toasted sandwich was rock hard and inedible.. £13 in the bin
August 2023 by Mokta abdul
Absolutely disgusting, went for coffee afternoon today, was served by a girl , took the coffee outside sat down in table, how rude without any respect comes rude and swears insults that I took a satchel coffee, when I asked him too show on CCTV, he denies become deluded indenial hippocryte, it's unbelievable how this guy is the manger running this place, no wonder it's kinda empty.Will be complaining too head office
July 2023 by matthew everson
Great place to grab a quick drink or have a catch-up with a friend the service from the staff could be more welcoming but all in all its a great place to relax
June 2023 by Joshua Collins
An excellent place to come read a book in the morning alongside a slice of cake, definitely the tiffin slices, highly recommend!
June 2023 by Richard Farmer
As usual good coffee good staff ?
May 2023 by Country Girl
The tall middle-aged gentleman with glasses needs a lesson in customer service. I've never come across such a pompous person in a Customer facing role in my life. Certainly not a good advert for Costa. I have visited this coffee shop most weeks since it opened. However, I don't think I will visit again as I would rather spend my money in a coffee shop who values my custom. On another note the ladies that work there are hard working and friendly.
May 2023 by Alan Thomas
Always good coffee at Costa.
May 2023 by A7758FIrobertp
Called in at this Costa when walking back down to town after shopping went in so that there were 3 people waiting to be serviced 15 minutes later still no coffee so I left and went to the Costa on riverside quay in town will never go to this drive thought again note to the manager sort out your staff to severe the customer faster
April 2023 by Guardian Hawk
One of my favourite places to get coffee and a cookie. Worth a visit for those cold days when you need to warm up with a hot choc., or those hot days where only an iced coffee will do.
April 2023 by stephaniehockly
great location, shame about the staff. Most are young, no manners, not interested in interacting with customer, no greeting, just grunts. Not sure if its just an age thing, trying not to be prejudice, but the standard of service is just not there. Very slow service and lack of clean tables. Costa in the hospital itself is great, or M&S across the road if you want friendlier service
March 2023 by ONLY2B
Saturday evening I decided to walk to this Costa Coffee. Problem #1: Both Google & Apple search have the correct postal address but the wrong map location. The correct location is 51.811637, -4.964022 Bethany served me cheerfully and paid attention to my order details. Problem #2: Almost every table had left-over trays and crockery. I chose a table where I could push the old tray aside. In the 20 mins I was at the Costa, 2-3 customers arrived, but very few tables were cleared. Problem #3: I was astonished to see the server's First & Last Name (aka 'Surname') printed on my ticket. I'm told full name is Costa standard. This violation of employee security is a workplace Health & Safety issue.
March 2023 by Nulaa
The store manager Will kicked my girlfriend and I out of the store after I drank from a pepsi bottle, because they are ?owned by coca cola?. He asked me to put the drink away so I took one last sip from it before putting it away in my bag, then he kicked off saying we have to leave because I took a sip of it.
