February 2024 by brian barnard
Went twice, couldn't get a chance to go because of injury, ask to see if I could cancel, and reply was yes as long as you get a doctor's signed letter in which cost more than 2yr membership. When I finally got through to try and sort something out I was told someone would call me back but that didn't happen until 4mths later with your membership is cancelled and dept passed on to collection company who added over £200 on top.is it a nice gym I can't say yes or no because I didn't get a proper chance to use it,customer service 1/10.
February 2024 by Rebecca Griffiths
Been at this gym almost 2 years now and I can honestly say it?s the best gym I?ve ever been to! Having trained in multiple gyms over the years feeling uncomfortable around other members (particularly men), the atmosphere in this gym is unlike any other. The members are always considerate and helpful to one another. The staff are so friendly, especially the gym manager (Tegen) who is also one of the resident PTs there. She has always been there for any advice and guidance I?ve needed along my fitness journey, and the deputy (Jack) and membership advisor (Lois) have always been on hand if I?ve ever needed anything whether that be gym related or not. The gym is always kept clean and tidy and if I?ve ever had issues with broken equipment they?re been fixed immediately. All the negative comments about issues with memberships are nothing to do with the staff at the gym it is simply people not going through the cancellation process properly or attempting to cancel their direct debits before their membership has finally ended; so please don?t blame the staff, it?s out of their hands. Overall, an amazing gym and if anyone?s thinking of joining, then just do it! ??
February 2024 by Kacper Bujak
I've been a member for years but 3 months ago I've decided to cancel my membership for valid personal reasons, informed the gym manager and received a link to fill out which I did. Then I've been hounded with phonecalls and messages one after another and explained that to them over the phone numerous time yet nothing has been done and they tried to tell me that I have to carry on paying despite being long time gone. Now they're passing me to some funny credit control agenc, absolutely bonkers.Equipment is good, facility clean but the company itself is awful.
January 2024 by Emelia Russell
Lovely clean gym, staff are really lovely, however, before signing up I made it abundantly clear that I wasn't in it for long term, I've never really committed to the gym as I should. So given that, the girl said we'll put you on a three month period at £35 per month. I thought that was absolutely great, until of course the moment it came down to cancelling, they'd sent an email on the 3 month mark about cancelling, I went onto the page to fill out the cancellation form, and no matter how many times I refreshed the page, nothing happened, I retried every day for few days later, it just simply wouldnt work. So with that I cancelled my direct debit thinking it was on a three month period anyway. Boy was I WRONG. I had call after call, message after message about my account being in arrears, I do typically avoid phone conversations due to anxiety, but when I called them after being harrassed, I mentioned to them the terms discussed over the phone when I registered, they proceeded to inform me that after the 3 months, it automatically rolls into a monthly rolling contract and that they require one month notice to cancel and that the payment would be still be required, and that this was in the contract I 'signed' . I feel they are MISELLING to get people in, so if you do decide to join, READ THE FINE PRINT and be certain about the cancellation policy before hand. I'm extremely disappointed in the way handled this, they refused to waiver the fee under the circumstances and £35 to me is a lot of money, especially just after christmas, to them, charging what they do per person per month at multiple locations, its pennies. It's just goes to show that it is all about money these days, people don't care about people, it's strictly business and profit margins.Edit: just read a review posted recently, three weeks ago, about their cancellation online form not working. Pretty entrapping in my opinion, they make it easy to join, and hard to cancel. Just avoid, go somewhere cheaper with nice sauna facilities, don't bother with this company.
January 2024 by L P A
Great place to train very friendly staff, unhappy to hear that membership is going up £5 in February to £29.95 that?s more now than gyms with a sauna & steamroom in the price : (
December 2023 by abbie bevan
I am absolutely disgusted with the service I have received from this place. I cancelled my contract 3 times over the phone as I couldn?t do it online . I was told it was cancelled and I find out again today that they have not cancelled my contract on a few occasion. I have now had another 40 pound from my account from clubwise!!! This is absolutely disgusting never go with the company!!!!!!
December 2023 by Simon Parish
Super gym, amazing staff! Club Manager - Tegen is very knowledgable and very supportive
November 2023 by Peter Williams
Excellent facilities, friendly crowd, helpful and caring staff. Plenty of advice and training available for beginners.
November 2023 by Robyn Williams
Good range of equipment, very clean. Staff are friendly and helpful.
September 2023 by M C
Joining isnt worth the hassle and threats you'll get when you leave.Used to just be one phone call.Try the fitness studio in Gorseinon, much better customer service and equipment.
September 2023 by Dan Russ (Undead Fishcake)
A brilliant gym, I have been coming here for around one and a half years now with no intentions of stopping and I have never been disappointed. The staff & local community that come here are very welcoming, friendly and supportive. The equipment is high quality with plenty of variety so no matter what you goal is you can achieve here! If you are in need of extra help the resident PT's or coaches can ensure you hit your goals.
August 2023 by Dylan Jones
Brilliant gym. Got all the equipment you need and staff are always there to help. Great atmosphere about the gym making you feel at home. Would highly recommend.
August 2023 by Iwan Jones
Great gym, clean and has everything you need. Staff are very friendly and always happy to help
August 2023 by Basil Jones
Fantastic gym. Clean, friendly and with a great choice of equipment. The Staff are brilliant and always on hand to offer advice and support. Nothing is too much trouble. The gym has a brilliant atmosphere too so it?s such a great place to work out, especially after a long day in work. I?ve trained in a few gyms in the area but Anytime Fitness is by far the best!
August 2023 by Adam Banfield
Been at this gym for approximately 8 years. The gym is in the best state it?s been in since it?s opened. The big improvements from new equipment, to minor details such as air fresheners in the toilets are what makes the difference. Staff are always there to help and are extremely friendly. 5/5
