March 2024 by 2002 Sul
Very rude staff!Put a prescription in on a Tuesday and was told that it would be ready to collect the next day, went to collect it after work 2 days later to be told that "it weren't ready they was doing it now" waited for over 35 minutes and as I needed to collect my disabled child from school I politely asked the lady behind the till if I could collect the following day as I couldn't wait any longer as i needed to collect my child. The male pharmacist then shouted over that he "was doing it now" he then brought the prescription to me and said in front of a full shop "it's always busy in here so if you can't wait then this pharmacy isn't for you!" Not sure who he thinks he is speaking to people like that! AVOID and go elsewhere!
February 2024 by Angela Beacham
Just experienced appalling attitude from receptionist who out of nowhere shouted a message to me that I can no longer get delivered prescriptions which is fair enough tried to explain my circumstances politely but she insisted on making me look foolish in front of full shop , we do get told not to verbally abuse staff which I entirely agree but maybe some training needed on how to speak to customers would be appreciated because I feel quite drained after back and fore several days for my lost prescription and kept polite only to be verbally attacked not good.
January 2024 by M G G
Great pharmacy and great service , to which they will go to wide lengths to help you, sadly you can see that they need a extra set of hands there as it's a very busy pharmacy with a lot of pressure which brings stress.they shouldn't have to work like this. Great staff there tho.
July 2023 by Jasmine Ellis
Great pharmacy
June 2023 by Michele Thomas
Great pharmacy. Helpful and polite staff and Pharmacist. Can always rely on them.
April 2023 by Sarah Cronin
Very helpful when I went into the chemist today with my daughter I sorted her hay-fever and eyedrops all under the common ailments scheme. The pharmacist was very informative and helpful ?
March 2023 by Emma
Great pharmacy very helpful
March 2023 by Steve Hunt
The pharmacy staff are always polite, helpful and accommodating. I am able to collect my prescriptions automatically from an electronic collection point, 24 hours a day and at my convenience.
December 2022 by Chris Evans
Absolutely appalling service.My 84 year old parents each have their monthly repeat prescriptions from this chemist, however this month there was a mix up and the request wasn?t submitted in time and my parents ran out of medication. The surgery therefore kindly issued two emergency prescriptions on Friday afternoon.When I presented these to Shackletons I was told that they were too busy to dispense the medication and we would have to wait until Monday, even though the shop was not closing for another two hours! I told them what had happened and explained that my parents would be without vital medication for the whole weekend but it made no difference and I was told to go elsewhere.I seriously question how a business can claim to support the ?community? when this is the disregard it shows to its elderly and most vulnerable patients.
June 2022 by Sue Crawford
Picked up my husbands and my own meds from the new home in the wall today ?Got home to find that my repeat scripts were not in my bag ?Tried calling them ... I was on hold for 30 mins ? (2:50pm) tried again at 3:45 pm still on hold for a further 20 mins ? left it for a few mins and tried again ... on hold yet again then went deadNot happyNow I will have to try again tomorrow
February 2022 by Valerie Dunster
Good friendly helpful service
January 2022 by Steve Evans
Still going on with wait outside, get a grip.
November 2021 by Jade Thomas
Staff always friendly and helpful
October 2021 by Gareth Tidmarsh
Good service , good selection of products, great advice
July 2021 by patrick o'leary
Just used the new dispensary service just brilliant it was ???
