Banks in Ebbw Vale, Wales

“Had to visit Lloyds Bank in order for our uncle to open an account, at 92 it is challenging for him to do on his own. The service that we received from Jodie and Deb was exceptionally polite, friendly and professional. It puts my bank nationwide to shame. Whilst waiting for my wife to assist in opening the account I sat on a sofa and casually observed the team working. Having managed thousands of people over the years as well as billions of £'s I can honestly say that I would have had no hesitation in taking on Jodie and Deb. If you want a role model in a bank Jodie has that and more, also Deb showed incredible empathy with our uncle and us. Fab service. One note though: sitting on the sofa you can see the monitor display near the telephone interview room. People using the monitor may not be aware that data onscreen can be seen by others. It would be sensible to try and hide the screen or rotate it to protect GDPR.”

“I have been banking with Brynmawr branch since the age of 16, and I must say from this age the staff have been exceptional, my first staff member that assisted me with opening up my first account & savings account was Mr Sutcliffe and he guided me the right way with all advice I needed to save . Then there was Sally Ann , RIP , these 2 were the best that lloyds bank in Brynmawr could possibly had staff wise,thank you to all of the staff pass & present & for our local branch , keep up the amazing service.”