February 2024 by Sharon Harrison
I?ve been using the Denbigh branch for a few years now and the quality of service is why I always return. My optician Hannah is excellent and explains everything so clearly. The other staff are friendly and professional too, explaining all aspects of the other tests (peripheral and pressure) clearly. They have a great choice of frames to choose from and my glasses are always ready in less time than quoted!Just to add i?d on this occasion rang in need of an emergency appointment and was pleased I could be seen the next day.
January 2024 by Oliver Pritchard
Amazing!!!, so I was up all threw the night with eye swelling and agonising pain, I waited until the pharmacy was open in the morning, they advised I go to hospital,I phoned this store on the off chance they would help save a day in hospital, told them my symptoms and awaited a call back, within 5 mins I was contacted and told to get straight to them, had a full eye examination, and was very lucky , I had quite a big piece of metal in my eye, I thought this would then mean a trip to an eye hospital but no all done at the store , after removel we talked threw aftercare etc, I felt that looked after I spent a little money in the shop and got a new pair of designer glasses haha , I would like to thank the manager for getting this promptly taken care of and the staff helping me pick out new frames, see you again soon thanks.
October 2023 by david davies
Professional and friendly
October 2023 by Varughese Zachariah
Excellent service at Denbigh. The person on the phone was very efficient in triaging and letting me have an emergency appointment the next day. The staff and the optician were very thorough in the tests done and explained everything. Very reassuring and excellent service.
August 2023 by Suzanne
If i could give a negative star rating i would. I have been with Spec Savers for over 20 years in various locations i have lived, never a problem. Some how Denbigh get my account and nothing but issues, rude and un-professional, cancelled appointments and when i asked "what can you do to sort out my tests when you cancelled it yet again. I was told "you could just go somewhere else". Shocking
August 2023 by LYNN FARRINGTON
Top class service.. lovely assistants.. nothing is too much trouble for them..
July 2023 by Ifor Lloyd
Excellent experience and friendly staff
April 2023 by Paul Swain
Excellent service from all the staff involved, and the glasses are perfect.
May 2022 by June Jones
Excellent service staff were very helpful. Love my new glasses, no problems at all
December 2021 by cheryl smith
A very nice shop with lovely helpful staff.
April 2021 by Robert Davies
I had my eye examination today - thorough and the optician (Tim) was a really good communicator.The support staff we kind and considerate.
March 2021 by Liz Lloyd
Friendly efficient and safe service
March 2021 by Euros Jones
(Translated by Google) Thorough eye test and excellent friendly service.thank you very much(Original)Thorough eye test and excellent friendly service.Diolch yn fawr
February 2021 by Mike Parry
Great service and I love my new glasses
November 2020 by Ceri Brooks
Whilst my actual eye test was thorough and I would have given 5 stars, subsequent service was appalling, very poor.I asked for a copy of the prescription to take away; when I got home and looked at it, I saw that my address was incorrect and my name misspelled.I rang the Denbigh branch and explained to the young man who answered what had happened and requested that the errors be corrected and a new copy of the prescription posted to my (correct) home address.He replied that he couldn't do that as it's not S/Savers policy to post prescriptions - in case they fall into the wrong hands and for reasons of data protection!?!I replied that I did not want to make a special journey into Denbigh to come to S/Savers and that I don't come into town very often these days, he refused to budge repeating what he said before and added that the 'script also had to be signed by the optician. When I pointed out that it had already been signed off once, he replied she had to sign it whilst I was presentIf this is supposed to be good customer service, SpecSavers needs to seriously think about the messages this behaviour sends out.I'm a 64 year old woman, I live out in the countryside and am very anxious about Covid-19.I am avoiding public spaces as much as possible but have just been told by this rather abrupt young man, that I have to come in to pick up a piece of paper because THEY made a mistake and THEY don't trust the postal service to deliver to my home address!I am NOT happy about this - SpecSavers should at least have offered the option of posting my 'script, to quote data protection as the reason for not using the postal service, is ridiculous when other organisations use mail as one of the most secure ways to deliver items.My lesson learned is I should have checked the prescription before leaving the shop.I will NOT use them again.
