January 2021 by Hywel Jones
WHY CANT I DIRECTLY PHONE THE DENBIGH BRANCH? I AM INSTEAD DIRECTED TO ANOTHER PHONE NUMBER WHERE I AM GIVEN A NUMBER OF OPTIONS, NONE OF WHICH ARE RELEVANT TO MY NEEDS, AND WHEN I DO CHOOSE AN OPTION IT TELLS ME TO GO ON LINE. WHY CANT I JUST TALK TO SOMEONE WHO CAN HELP ME, ALL YOU DO IS GIVE ME THE RUN AROUND. HOPELESS.
