March 2024 by Caroline
Went to puppy play!! Shop moving so running stock down but great safe place to take your pups to socialise
March 2024 by Kate Jones
Fantastic play area for the dogs & lovely staff. Cafe is really nice as well. The dog group really helped bring our dog out of his shell. It's so great to see all different breeds playing happily & safely together.
March 2024 by lynda crawford
Lovely pet friendly shop and cafe with lovely dog treats. ?
March 2024 by Simon Connor
Great selection of goods for all pets.
January 2024 by SPOD Stevens
Friendly and attentive staff. Plenty of parking spaces and loads of room within shop to move around with your dog. Well worth a look.
December 2023 by Matthew Hewitt
The dog always loves shopping ? here ?
December 2023 by Rachel Louise
I haven't had a negative experience here as such, I think the set up at pups and ponies is brilliant. I have visited twice now, the first occasion there was a mix up with our booking which was eventually resolved due to a kind individual who overheard the situation and offered to swap times with us, the staff sorted it in the end and were very apologetic. Our pups then went on to have a lovely time and we also loved our coffee and pupcup for the dogs, and wanted to go back again.There is one member of staff in particular I find isn't very approachable, pretty rude during our first visit. Our second visit again was lovely , but again the same lady was very unapproachable and was very rude about our 9 month old puppy having a wee in the store on one of the bottom shelf's. With all of the smells and dogs that are in and out of the shop, I would expect this to have been pretty common. Although we were made to feel very uncomfortable, after what was a nice experience before hand.Again this is a wonderful set up, and majority of staff are absolutely brilliant. We have enjoyed the facilities offered, But one member in particular I do find unapproachable and would put us off going back.
December 2023 by Judith Corbett
We love visiting this store, or should we say Nutmeg our chocolate cockapoo! Always a helpful smile from the moment you walk through the door. Can't help you enough with good advice, tips and service.The cafe is fabulous too. Nutmeg adores sniffing the treats. Very pet orientated. Thankyou
December 2023 by C H
Overpriced. £7.50 for what was advertised as a 'Xmas party' but it was just the same as Open play.
November 2023 by Jonathan Couchman
First visit there today. What a delightful find, staff, customers all incredibly friendly polite and welcoming. Worth the drive. Bonus, the on site cafe food and sweets great sizes and delicious. Will return on our next visit with our 2x Great Danes. Thank you x
November 2023 by Venk Sathya
Good store in the middle of an industrial estate. Unlikely place but offers huge range of products in a huge shop. Lots for pets, pups and ponies. Has a cafe and pet wash service with a play pen in the premises. Slightly over priced.
November 2023 by Terry Bedford
Stress free place to stay. The only niggle I have is that the hotel carpet was dirty all around the building. But the staff where friendly the breakfast was nice.
October 2023 by Sam Roberts
Really disappointed since they have moved to new premises. Have used this store for many years with very helpful staff and a wide range of dog and cat food not found anywhere else. Now resorting to buying online as have been told by uninterested staff that they might have our brand in, in a few weeks every time I have visited for 12 months. I don't need a cafe, indoor dog play area or a dog coat or shoe shop. Won't be returning again.
October 2023 by angela bartlett
Large location. Easy to park. Staff really helpful and friendly and loads of choice
October 2023 by Michelle R
We had a disappointing trip today. Lots of the dog treats were out of stock and shelves were bare in parts. Had a very, very long wait in the cafe for food, took over 45 minutes. Unfortunately we won't be rushing back.
