January 2024 by Phill Poland
Ordered on the app, check in as I walked from the car and still waited for SEVENTY minutes standing in the shop until our order of 10 pieces of chicken and 4 chips was ready. Ridiculously slow and no apology. Then we only got 3 small gravy pots instead of 2 large ones because they ran out of gravy. Food quality was good though, and very fresh. Would be worth taking the extra time and driving to Sealand Road, would probably still get to eat your food faster. Every time I have to go to this shop, I always regret it.
January 2024 by lunchbag mermaid
I always knew Queensferry KFC was slow but it was an absolute joke today. There was only us and one other person in the shop. Order wasn?t exactly complicated. Waited 20 minutes most of our food was sat waiting on the side so it was cold. It?s like they were working in slow motion. They didn?t have the sauce that goes on the rice box so they overloaded it with mayonnaise (I did request mayo but expected a light amount like the one is replaced). They didn?t have a supercharger so I asked for the bbq instead. We got some stupid packet bbq sauce and not a 40p one as a replacement. They didn?t put salsa in the rice boxes either and the box wasn?t even the right box! I believe it was a fillet box which came apart and there was mayo leaking everywhere. Terrible. Staff seemed friendly enough but no apologies. I think after today I?ll be going elsewhere despite it being my local.
January 2024 by Mr C
Food being thrown across the counter, staff has very little customer service and look less than interested, not great really.
December 2023 by Trevor Murton
Abs joke more interested in online deliveries standing waiting for twenty minutes wont bother again waste of space
December 2023 by John Fellows
Shocking service an hour wait for food to busy with deliveroo and Uber than serving people who are in
December 2023 by Gareth Hughes
Unfortunately this KFC is a favourite haunt for the ever increasing local Traveller community and can be very intimidating at times especially for children.Parking is also a nightmare and the surrounding streets are downright dangerous as a consequence.Friday evening onwards you'll be lucky if you receive your order within an hour.
December 2023 by Alex Windsor
Absolutely disgusting waste of money.I actually counted them. 8 BLOODY FRIES!!! 8!!!! You should not get away with this. I didn?t even know until I opened them up when I got back home. Absolutely disgraceful. The chicken burger I had must?ve been made in seconds, 1 piece of chicken with a slab of lettuce. Robbed my money.Also there was a drunken brute inside making a bloody racket.Have some shame!!!
November 2023 by Adam EZG
Toalet blockOld women in till dont knows nothing about menu.Waiting for 2 meals over 15 min.
November 2023 by Anna
Worst service I?ve experienced in a while, we waited over 10 minutes at the counter without any acknowledgement while the guy behind the counter packed online orders. We eventually placed our order which the man got wrong so had to place part of it separately (and wait again) when we received our orders I checked the bag and seen that we were missing a wrap, when we told the guy behind the till he shrugged his shoulders and said ?it?s probably in the other bag? which it wasn?t. Another staff member came over and explained to him that he had packed the order wrong as he just wasn?t getting it, she then passed us the other wrap but we had no sort of apology. We have just got home (15 minute drive away) and they have given us the wrong wrap!!! Basic skills seriously lack in this place
November 2023 by Declan Sullivan
Food is okay but the speed of service and what they have available is lacking. 7pm on a Saturday and they've got no beans or gravy despite us waiting 20 mins for our food. It's always busy in there at the weekend but they don't seem to have done much over the years to cope with the
November 2023 by Milo Tiger
How appalling is the service here?!?!?!OMG - ITS UTTERLY SHOCKING...No forks or napkins in cutlery station....asked manager why a 15min wait as well for food....FLO the manager couldn't organise a breathing contest!!!!! ??????MORE IMPOERTANT ARE THE LAZY PEOPLE THAT ORDER OUT...NOT THE PEOPLE WHO DECIDED TO DRIVE THERE AND ORDER...WHAT IS WRONG WITH BRITAIN?!?!?!?!?
October 2023 by michal wlodarczyk
The worst KFC I've ever been to, dirty, out of order toilets. Waiting time to order over 30 minutes [only hotwings with
October 2023 by Claire
A very poor experience here today, long wait for food despite restaurant being quiet and had to go back to till for part of our order that wasn?t ready. Very dirty floor and tables with rubbish everywhere. Toilets out of order. Food was very poor, not very hot and chicken on the burgers was tough. Very disappointed and won?t be visiting again.
October 2023 by Nadine Snowsill
I felt sorry for the poor lass who was doing an incredible job on her own handling orders popping up every few seconds. The place was very busy and very dirty, rubbish everywhere, road dust all over the toilet. We waited a very long time just to place an order, half the sides weren't available, and waited longer still for the food, which we took away rather than eat in the shop.
September 2023 by Simon Jones
Food was OK, and the meal was made up of very small pieces of chicken. Restaurant toilets were dirty, no staff cleaning restaurant tables, floor etc. However, plenty of staff hanging about outside side side door smoking / chatting. Service was friendly but very slow. Parking is on the street and is limited.
