November 2023 by Anne Gill
I am Absolutely fuming with your Iceland warehouse in Weston super mare. For customer relations at that store I would give a nill. Last Friday I took a big bag of cat food back to the value of £27 . I rang beforehand and was told that I could have cashback on the cat food if I went in that day . So I went in and was told a in-store that I would have to wait 2-3 Days for the money in my account. I rang again last night and was told that if I went into the warehouse I could have the shopping to the amount of £27 I rang just now and was told that I couldn't do that I had to wait for them to verify and they would get back to me . To put it bluntly I am absolutely fuming I ishave been with your company for years and I get treated like that. It's absolutely disgusting customer relations. I'm not sure if you know this or not but people are living from day to day . No one has much money to spare let alone wait this long for a refund
October 2023 by Ken Bryson
The bonus card on my phone about three day ago and it?s still not came back online yet and I do know I have about 175 pounds on it or more
October 2023 by James Armstrong
Delivery for Thursday afternoon not Don only non frozen delivered on Friday evening had to send back as rest of order couldn?t be found have to wait for Saturday delivery then after 2 hours waiting ring up shop to be told they wanted to give me time to get up and only delivery time available is 12 /2 pm 13.20pm still waiting this is disgusting service from one of the top company?s then I think they need to look hard at the service they are supposed to be giving me
October 2023 by David Vincent
Worked here for XPO logistics as a LGV store delivery driver I only stuck it for 2 weeks it was like being inducted at a clown convention and even made to wear oversized hobnail boots so I realised I may as well runaway and join a real circus instead.
October 2023 by Ricky McCall
Simple entry and 1 way system, slow tips but it's expected with what I carry, friendly and helpful staff
October 2023 by Claire Prentice
My fiance had done an order online and paid for the same day delivery for Iceland yesterday 7-9pm but refused to bring the order i phoned this morning they said its the customer care team fault as they should have told everyone its actually Iceland who's at fault there the ones who deliver not customer care u can just take peoples money and bot bring them their order absolutely outraged about this and a disgusting speaking manager who doesn't care on helping!!!!!
August 2023 by Bee henrysmum2002
MUMS..... DON'T GO TO ICELAND. THEY DON'T CARE ABOUT ANYONEAn Iceland van drove into my parked car in Birkenhead on 13/8/23. It failed to stop. It did considerable damage. I have contacted Iceland many times and have been consistently fobbed off. I was even instructed to call their van hire contractor!! The audacity! It is now 23/8The stress this has caused to myself & my autistic son is massive. He can't do buses etc, and we rely on the car. It cannot be driven safely and your company's attitude in this matter absolutely stinks.athappenekto, but the distress and distruction? Your selfish, uncaring attitude holds no bounds, Iceland,
August 2023 by Billy senga heron
Been trying for over a month to get my New Bonus card set up due to my old card being used by someone and using saving's.Spend at least 40mins on hold phone and get nowhere .As for E-Mailnot any better have went though all GDPR and still noting ,good to know GDPR allows someone to use your card.Keep up Good work iceland.
July 2023 by Steve Beavon
As much as l like shopping at my local store in Eastwood, Notts.(l even worked for them) l must say that the mix and match pricing is a bit of a problem,especially for the older folk.Whilst the offers are brill, trying to keep check on whether you've matched up the right 2 for this amount or 3 for that amount can be quite an ordeal.Its already hard to keep an eye on any small print offers, without the extra problem of mix and match.?
June 2023 by Tim Jackson
Iceland food charity is being ripped off by my neighbours ,reported to store at gallories and they don't care .HEADQUARTERS NEED TO LOOK AT IT, police and council and trading standards all aware. One of the collections persons has never ordered a food delivery for over 6 months. Even police said what sort of people rob a charity.
June 2023 by Phillip
What can I say about Iceland apart from a good variety of frozen products at good prices
June 2023 by Chris Overend
Visit to site when hosting Question Time. On site out of hours support and security staff were most helpful and polite and nothing was too much trouble?..thanks?.
May 2023 by Tom
My disabled parents were unable to get delivery after they done there shopping because according to the useless manageress in eltham store they are not allowed to say they have no deliveries and they no longer put the signs up they also have a rude woman who came from the Woolwich store and they hang up if you try to ring the store
April 2023 by Mohamed Alabbar
Been working on the night shift here and it was a new and excellent experience, but unfortunately today is my last day to work here.A big thank you to Chris Yates, Judit, Ryan, Richard and Costel, you all have been amazing in managing your staff. Thanks to all my colleagues, we were a strong and cooperative team.
April 2023 by wakeup 21
Been working on the night shift here for 7 months and I have to say I've never been happier.Big Thanks to Chris, Judit, Ryan ,Ritchie and Costel you have all been amazing In managing your staff.To all my colleagues from Home Europe and further afield I will miss you all.Best of luck to everyone in the future.Tonight is the last night for us all a sad time but when one door closes another one opens.RIP GXO Deeside Iceland RDC
