December 2023 by Sophie
After waiting over an hour decided to ring for an update on our order, we were told they were short on drivers with no time frame. Ended up having to go and pick it up ourselves, a quick phone call to us and we could have picked it up a lot sooner had we been made aware! So ended up with cold and disappointing food. Definitely not worth the 62 quid.
December 2023 by Steph lyke
Over an hour for a delivery that was quoted as 30 mins..... eventually arrive stone cold !Called to check when we could expect delivery or at least the time it left store apparently this is not possible
November 2023 by Jayne King
Absolutely awful service this evening the pizza turned up cold, rang the store to let them know. Lady that answered was polite enough, passed me through to someone else who could help. The man refused to believe they were cold, telling me I'm wrong and they're hot as he quality checks them himself and they go straight out for delivery once they've been cooked. I explained the tracker was on quality control for over half an hour before it updated to out for delivery so how could that happen if they were cooked then sent out. He talked/ mumbled over me telling me they're not cold, he checks them himself and they don't sit under any heat lights or hang around before being delivered then rudely said bye and hung up on me before I could even get a word in.Don't know if it was the manager but if it was he's probably in the wrong profession to be dealing with customers.
November 2023 by Luke Antrobus
Gone downhill.Used to have no issues with this dominos however we have had multiple issues this year.Multiple times toppings have been missing from the pizza(s) which we paid extra for.One delivery was held on it's side instead of flat which resulted in the pizza being a total jumbled mess.And the most recent order took 2 hours after ordering to arrive and arrived cold and with a sauce topping missing.Not the quality or experience we expect from dominos especially when you spend nearly £50 on it.
November 2023 by Michelle Sansom
Last time we order from domino's, expensive, cold ,wrong order and noone picking up the phone, what a waste of money, last time we spend our money in their shops ??
October 2023 by Rhys Auty
Mayhem. Waited 40 minutes more than should of. Told 12 minutes when arrived which was 15-20 mins later than should have been. Ok fair enough I thought probably busy. 25 minutes later am told its just gone in be 5 mins another 20 mins till it came. Shambles. People shouting at each other. Very unprofessional. Some charity cancelled there order over phone as they said they could no longer deliver. Obviously annoyed customer hung up. Someone commented argh well not really bothered whether they come or not. Total shambles. No real apology when Pizza actually sorted almost just thrown over counter. Kids running the place zero organisation. Owner prob sipping Cocktails in Barbados. Won't be contributing to his life style anymore. £40 out of pocket due to missed appointment because of lies that was nearly ready.
October 2023 by Liam Williams
Always quick and reliable service from Dominos Queensferry both in person and delivery.
October 2023 by KERRY LEWIS
Absolutely awful. Manager was rude and put the phone down. I?ve contacted head office for a refund!
April 2023 by Carl Rayner
Took over an hour and a half to come and when it did it was literally stone cold. Went in the bin as I'm in a hotel and no way to heat it up. Complete waste of money
April 2023 by Cora Lancaster
Toppings not on pizzas, hardly any cheese on the margarita pizzas. The pizzas were crunchy to bite into
December 2022 by Stacey Jackson
I pay for extra cheese every time and it never comes with it. Pizzas are often dry.
November 2022 by Clair Williams
Ordered gluten free pizza it came burnt not only that I feel absolutely Ill today, the only thing I can think of is they have cross contaminated my food, tried to sort it, no apologies no nothing and absolutely arrogant
November 2022 by Ross A
£22 for two small pizzas delivered isnt too bad, however I would at the very least expect the food to be delivered hot not cold.
November 2022 by Alison Kopp
Ordered as a one off at 11pm... food arrived at 2AM!!!!!! CALLED THE RESTAURANT TWICE!!! the food arrived stiff as a board and freezing cold .. Will be raising a BIG complaint in the morning requesting A full refund and a replacement meal as its so expensive for what it is anyway and the food is below par lately.. bot good wnough pizza hut it is in future..
October 2022 by Clare Barlow
Done a online delivery which said it was coming in 30 mins took the money straight out of my bank then get a phone call about 2 mins of placing my order saying it will be over 1 hour 30 mins so I have asked for a refund, nothing has came back into my bank so had to phone them up about my refund an they sed it will take about 5 days for my money to get back into my bank!! , very bad service quick to take my money out of my bank , JOKE !!!
