July 2023 by Darren Bambrick
I love this place. I have read about the lack of staff, but I know what I need for the job and help myself. There is never more than a few people in front of me at the till and sometimes no queue at all. Trade pro prices too! Well done wickes.
June 2023 by Frances Daniels
Dreadful aftersales customer service ? bought radiator for £300 had it fitted and found that it was faulty. They won't replace it! Absolutely shocking for such a national company
June 2023 by Rohit Choudhary
Absolutely rubbish customer service and unhelpful staff including the manager lesson learnt buy from local businesses
March 2023 by leonard bailey
It's not easy to get any one to help you they don't seem to be bothered . It's just a handy store to visit as there's no no other store around with certain building materials. But a lot of the stuff they sell is understocked or expensive.
March 2023 by Darren Sneddon
I agree with all the other bad reviews. Customer service skills are terrible, staff don't want to help at all.
February 2023 by Lyndon Price
Reasonable priced materials, staff friendly when you can find them.
February 2023 by Ceri Watkins
Great service from the woman in the store had 3 oak veneer doors delivered bang on time they said they would . :) very happy with the doors aswel
December 2022 by Bill Ryan
Good range of basic products. Its a go to store for me. Today it was loft insulation..
November 2022 by Kerry Peachey
Good quality products, helpful staff, easy parking.
October 2022 by Pete Morgan
Terrible, they couldn't fulfill and online order so cancelled it. 3 weeks later no sign of refund. I've never had any issues with their service or products before, but sitting with my money in their account for something that is their problem is inexcusable.
September 2022 by joe elder
Doors ordered online, misinformation on trimming amounts. Arranged refund with the store, told would be 5 days. Waited a week. Couldn't get through to them to get sorted. Had to phone HQ to process. Will not shop with them again.
August 2022 by Nia Phelps
had such a helpful young girl called Jazmin help me today, she was a massive help and was such a friendly person and so easy to talk to this girl deserves a raise lol. she made my experience less stressful then it was intended and i will defiantly be back
July 2022 by owen squire
Good for wood and decking etc. Not as much choose as b&q but good enough for most things.
July 2022 by Huw Jones
Had THE best customer service experience from Wickes - bought a new mower online and was delivered with 48 hours - When I unboxed it I saw that the front wheel had been damaged - emailed Wickes, and in less than 48 hours I had a replacement mower delivered - Very Very impressed in how quickly and efficiently and without any fuss Wickes rectified this problem -will definitely shop there again - and will also recommend to all !!!! - and thank you Daniel and all in Wickes, really appreciated your efforts
July 2022 by Kara Williams
Great company shame awful Manager Shaz wouldn?t let you return anything!Ordered paint online to be delivered returned to store and shaz said as had delivered to needed to arrange to have it collected, this is fabricated story by manager shaz who doesn?t want to deal with it, as some customers allegedly are claiming refunds twice!When you call to have items collected they want a courier fee which outweighs the cost of the item.Another time shaz called for a PayPal return and he came and then started serving another customer at the same desk I was at, advised him he was called to see to me, but completely blanked me and was rude.I will be complaining to area manager.
