September 2023 by Katie P
Would give no stars if I could, absolute shambles of a garage, dirty, cluttered and the staff are rude, lazy and generally unhelpful. Have sent an email to esso, was told they would look into it, too late started going to garage that as least shows some helpfulness to its customers. I say sack the lot of them lazyand good for nothing.
July 2023 by John Rich
Petrol prices are ridiculous here how can u justify nearly 145p a litre
June 2023 by James Fossey
Terrible service time, regularly waiting 5-10 minutes to begin fuelling as the lone staff member is out the back or out in the forecourt ignoring you
February 2023 by Jacqui R
We came here for a lovely Valentines night meal. Possibly the nicest rib eye steak I?ve ever eaten. Lovely food, good , friendly, responsive service and reasonable prices. What?s not to like! We will definitely be back. Great to have such a lovely local bar/ restaurant.
October 2022 by Omar Beuleum
Sue and Jade are the best in town iam talking about the one on malpas road Newport
August 2022 by Hemsworth
Update on the 27/08/22.Shell wrote to me and said the issues will be escalated but they haven't. Weeds still everywhere, bins overflowing onto forecourt hence litter everywhere, quite shocking. The Regional Manager needs to get into their car and drive there to inspect it, and do it unannounced!Or access your own CCTV if you can.Just awful in every way imaginable. The pumps are filthy, the bins are overflowing and filthy, the forecourt is hazardous due to no fuel spillage cleaning regime, the forecourt is strewn with litter, there are weeds growing everywhere. The shop is dirty, unkempt and badly merchandised.The fuel pricing is diabolically high, without justification.The owner, franchisee, manager and Shell as a whole should be ashamed of this unit.Either improve it or sell it to a company who actually cares about standards, service, community, etc..Boycott it until it proves it's worthy of customers.
August 2022 by Paul Clifford
At a time when people are struggling with the cost of living , shell petrol station in Cwmbran is charging £1.99.9 per litre of diesel whereas shell petrol stations in both Bath and Bristol city centre are charging £1.91.9 . A huge difference when you consider the ground rents and standards of living are far higher there than they are in Cwmbran.PURE GREED !!!
July 2022 by andywV9297MN
Arrived on Saturday to attend a family wedding reception , My wife pre booked the room the week before , for our family , when we arrived we were greeted by manageress , she said we don?t have rooms to cater for a family , we obviously asked for a family room when we booked but she told us we never mentioned we had children ???? She Was very rude began shouting at us and stormed off in a huff as if we had done something wrong , a simple apology would have made the situation better but that never happened and we were left stranded with 3 children , we were lucky enough to then get a room at the nearest premier inn we had to leave the venue and return once we had checked in at other hotel almost making us late for the wedding reception, It defeated the object of booking a room where the wedding reception was , venue was pretty nice to be fair unlike the managers who were unwelcoming rude and very abrupt , definitely not suited to a customer facing role and certainly shouldn?t be working in hospitality, also there was a massive dog walking around at one point which when the bar staff realised, they put the dog back in the KITCHEN where it appears the dog stays ???
April 2022 by Chris Fluck
Super poor customer service. Really ignorant member of staff. In addition, they never answer the phone. Expect exhorbitant prices, out of stock fuel and Kevin the teenager communication.
March 2022 by Chloe Jane
Went late about 2:45am and the assistant didn?t look up from his phone from walking to my car and all around the store - i asked him if he had something and he replied really bluntly ?no? and went back to looking at his phone. Super poor experience, i would be worried about the security of the store if your staff are this distracted. I have a photo of the staff member but it will not let me upload it happy to send if you give me an email.
December 2021 by Peter Dicker
8 fuel pumps, nice shop. Very friendly and helpful staff.
November 2021 by Wayne Watkins
Very good and welcoming there great staff
November 2021 by Stevemack123
Went here today for a celebration with extended family. Food and service excellent. Thanks to all involved. My in laws were over the moon. Would recommend to anyone thinking of celebrating with a small family gathering this place is ideal.
November 2021 by Michael Walker
I had to return a package back to ASOS, so ASOS emailed me a QR code for the Shell Garage to scan and print to add to the package. I went to the Shell Garage and the lady was so rude and was very annoyed that she had to print off the label - sorry that it?s your job?? If I had a QR scanner and printer to do it myself, I would save you a job! Sorry to be such an inconvenience to you - there is just no need for the attitude. If you don?t like your job, find one elsewhere that you might enjoy!!
September 2021 by Kate Stokes
If I could put 0 stars I would. Shocking service and very rude and lazy lady that was working tonight. Sent my dad over to collect a gas bottle for the kids birthday BBQ. It states on the website "sold 24hrs". After being refused the service we tried to come up with solutions as she was the only staff person working. She still refused to get the gas. FALSE ADVERTISEMENT of "24hrs".Complaining to the manager. Very unprofessional.
