December 2024 by Rachel Leighfield
I always enjoy a hot chocolate here,bought some mens sale clothes for my son in September for Christmas, the cafe is very popular ?
November 2024 by Peter Dicker
Very nice place. Shopping is good but more often I just go to get coffee.
February 2024 by gem how
I have consistently experienced unwelcoming behavior from one particular shop assistant at Next Cwmbran. The older red-headed staff member appears miserable, unfriendly, and seems to scowl at me and my family each time we enter the store. This contrasts sharply with the rest of the team who are consistently happy, smiling, and pleasant. It would greatly enhance the overall customer experience if this particular shop assistant could benefit from some customer service training to create a more inviting atmosphere for shoppers
January 2024 by GrandTour59636
Walked into Costa today for a coffee . Lovely smell of coffee wafting into next .However, there was a queue all the chill cabinets were very poorly stocked . Couldn't find a table - dirty trays of dishes everywhere Walked out it was filthy
November 2023 by June Hale
Like Next well laid out polite staff lovely things to buye
November 2023 by Rob Clarke
No toilet paper in the toilets (men/women/disabled), hadn't been for a long time.Asked several members of staff to arrange restock asap and nothing happened.Resorted to using pillow cases off the shelves.
July 2023 by Cats Hilton
Same review as below, young girl on woman was very rude couldn't scan an item!
May 2023 by Sue S
Filthy. Not one table wiped. Floors covered in food scraps. Condiment station disgusting, prep area behind counter messy and covered in empty bottles. Bin overflowing. Never again!
April 2023 by Deborah P
I never leave reviews but I?m honestly shocked at the customer service here. I stood at the till for a good ten minutes waiting for service, three young girls would rather talk to each other in the dish room. Think they might have forgotten they were open for a while, though the one did look at me multiple times waiting
March 2023 by gemski8740
Possibly one of the most unpleasant cakes I've tasted, was like eating what I can imagine cardboard would be like. Also, forget if you want to come here for a nice relaxing cup of coffee .. the door to the kitchen bangs shut so loudly it actually made the tables shake .. constant banging. on the plus side cake was exchanged to one that wasn't stale but still very dry and service was efficient.
February 2023 by chi lee
Rude young girl on counter this afternoon I think she needs some customer service skills!!Everytime I've been up there the other staff has always been helpful and polite. The particular the lady told me off .
December 2022 by Morgan John
Purchased slippers as a Christmas present and the 1 slipper fell apart after one wear. Attempted to return the item without the receipt as per the next policy online quotes ?no return note needed, our team will do the rest?. A member of staff and the manager was extremely rude and unhelpful, they refused to return the item, although the tags were still on them. Will not purchase anything from this store again.
November 2022 by Carole Gavin
Totally disillusioned with Next, purchased £65 worth of bedding, used it once and never again. The quality was completely sub standard, to the extent it felt like sand paper on my skin so the early hours of the morning we were changing the bed! I have always trusted Next to provide quality merchandise, especially as my skin has been badly affected by chemotherapy, but they failed me badly this time, and for that reason I will think twice before shopping there again.
November 2022 by Steve Carter
Purchased new bedroom furniture 26/09/22 x3 large units. Excellent quality and faultless service from skye and Julie who were very helpful and showing superb customer service. A big thank you to you both. Kind regards\\nSteve and Pauline Carter/Cook\\nAbergavenny
July 2022 by L1089JLjol
Arrived at 5.25 on Saturday for a coffee with friends and then reminded every 5 minutes by the chap behind the counter that they were closing at 6. Couldn?t enjoy the experience with him shouting out every 5 minutes.
