January 2024 by GrandTour59636
Walked into Costa today for a coffee . Lovely smell of coffee wafting into next .However, there was a queue all the chill cabinets were very poorly stocked . Couldn't find a table - dirty trays of dishes everywhere Walked out it was filthy
November 2023 by June Hale
Like Next well laid out polite staff lovely things to buye
November 2023 by Rob Clarke
No toilet paper in the toilets (men/women/disabled), hadn't been for a long time.Asked several members of staff to arrange restock asap and nothing happened.Resorted to using pillow cases off the shelves.
July 2023 by Cats Hilton
Same review as below, young girl on woman was very rude couldn't scan an item!
May 2023 by Sue S
Filthy. Not one table wiped. Floors covered in food scraps. Condiment station disgusting, prep area behind counter messy and covered in empty bottles. Bin overflowing. Never again!
April 2023 by Deborah P
I never leave reviews but I?m honestly shocked at the customer service here. I stood at the till for a good ten minutes waiting for service, three young girls would rather talk to each other in the dish room. Think they might have forgotten they were open for a while, though the one did look at me multiple times waiting
March 2023 by gemski8740
Possibly one of the most unpleasant cakes I've tasted, was like eating what I can imagine cardboard would be like. Also, forget if you want to come here for a nice relaxing cup of coffee .. the door to the kitchen bangs shut so loudly it actually made the tables shake .. constant banging. on the plus side cake was exchanged to one that wasn't stale but still very dry and service was efficient.
February 2023 by chi lee
Rude young girl on counter this afternoon I think she needs some customer service skills!!Everytime I've been up there the other staff has always been helpful and polite. The particular the lady told me off .
December 2022 by Morgan John
Purchased slippers as a Christmas present and the 1 slipper fell apart after one wear. Attempted to return the item without the receipt as per the next policy online quotes ?no return note needed, our team will do the rest?. A member of staff and the manager was extremely rude and unhelpful, they refused to return the item, although the tags were still on them. Will not purchase anything from this store again.
November 2022 by Carole Gavin
Totally disillusioned with Next, purchased £65 worth of bedding, used it once and never again. The quality was completely sub standard, to the extent it felt like sand paper on my skin so the early hours of the morning we were changing the bed! I have always trusted Next to provide quality merchandise, especially as my skin has been badly affected by chemotherapy, but they failed me badly this time, and for that reason I will think twice before shopping there again.
November 2022 by Steve Carter
Purchased new bedroom furniture 26/09/22 x3 large units. Excellent quality and faultless service from skye and Julie who were very helpful and showing superb customer service. A big thank you to you both. Kind regards\\nSteve and Pauline Carter/Cook\\nAbergavenny
July 2022 by L1089JLjol
Arrived at 5.25 on Saturday for a coffee with friends and then reminded every 5 minutes by the chap behind the counter that they were closing at 6. Couldn?t enjoy the experience with him shouting out every 5 minutes.
June 2022 by A M
overpriced for the average quality of clothing, had a look in home which also seemed overpriced for what it was.
June 2022 by Annasmith1985
Im not one to leave bad reviews but i felt this was needed. The service is costa has really gone downhill and i feel its due to change of staff. The young girl who served myself my mum and daughter today was incredibly rude not just to myself but others waiting for their coffees and food also. It was cash only at the till which as you can imagine was an issue for many customers as majority of people pay by card. There was a lot of eye rolling from the young girl serving and no mention from her of being able to order on the app as an alternative. My toastie was cold by the time my drink was prepared and my coffee was the consistency of slime it was absolutely disgusting so i took it back and was met with more eye rolling and told thats what i ordered. My mum ordered on the app but wanted to sit in with her drink and was served her coffee in a takeaway cup. Might sound trivial but 2 toasties 2 coffees and a biscuit £17 is extortionate you at least expect it in a proper glass. I really feel a course in customer service would be extremely beneficial for this young woman because her manner was appalling.
June 2022 by saffronl751
Today the staff were met with a very very rude customer who spoke to the one lady serving very disrespectfully. Having dealt with this behaviour and the person had left the building it was clear that it had shaken up the waiter but despite this she was processional and kind. She apologised to the rest of us waiting to be served whilst her manager went to ensure the person was off premises and order a refund. Another staff member then sent her off to have a moment to herself but before she left she brought me over a muffin to again apologise for what had gone on, and the next waiter arranged a drink on the house as I was with my service user whom is a vulnerable adult so for them change and disruption can be challening Having anything on the house of course is very much appreciated but the way the team gelled together to reassure this waiter and keep the customers happy was lovely to see. Everyone kept their cool and stayed on track without hesitation Nice one guys.