December 2023 by John Jones
Incredibly disappointing to hear a customer seeking to open a new account today, to be told that they had to do it online unless they were classed as vulnerable???. Even then this would have to be in Newport. I thought Nationwide was for its customers, well not in this case. If what was said by staff was incorrect then I apologise, but after hearing these comments I am thinking of closing our account down.The answer by Nationwide just sums up how they are ignoring the needs of many customers or potential customers.
January 2022 by Mary Williams
I have never had a problem when banking money, I have been asked to use the cash machine and staff have always been very helpful if you are unsure what to do. I understand using the cash machine is helping to cut the queues down, if I need to speak to anyone on the counter service I have never had a problem, the staff in Cwmbran are more than helpful and always polite. Everything has changed since we've been in this pandemic lets not forget they need to keep safe as well as us and are doing their best.
July 2021 by Daniel Turner
Going in branch in Cwmbran is the most disappointing aspect of banking with Nationwide. Living in Cwmbran I would rather travel to use Cardiff or Newport. The harassment of you whilst qeueing to use the machine to pay in is over powering. We need to talk about consent Nationwide. No means no! 3 times whilst queueing and then to be told by the cashier that we have to use it is just too much. We were the only 2 people in branch. We weren't in a rush and staff were not up against it. Constant bad customer service every time visiting. I dread having to pay money in, or in fact having to do anything in branch. Major improvement is needed.
September 2020 by HYPER
They wouldn?t let me go in with my mum as I have special needs staff were so rude to her raising their voice to my mum for just explaining
January 2019 by janet price
Absolutely disgusted, the smiley woman who greets you is an absolute disgrace to the company she just puts obstacles in your way and smiles superscilliously while saying sorry.we don't do that....doesn't ask questions to ascertain your needs ,humiliated you in front of other customers. I wanted to open a savings account on behalf of my granddaughter. Smirked while she told me I'd need to make an appointment and that the child must be with me....Definately needs some training. I've bee. A customer for over 30 years I'm disgusted
July 2018 by Hollie Williams
The staff here are lovely and I like the feel of it still being a bank/building society. They have moved with the times with their machines etc... but not to the point of it becoming self serve.
September 2016 by Mitchell D
Everything is always clean and very today, disabled access, never a queue and if so it usually goes down fast and you can use the machine to deposit and withdraw uo to a certain amount inside the building.
December 2015 by Dave Fry
Every one is helpful, clean and tidy, all banks should look like this.
September 2015 by emlyn stokes
It is now the 9th of September,I am still waiting for my August statement.??
It is now the 10th of September,still no August statement ??
It is now at third of the way through September, still no August Flex Account statement.!!!!!!!!!!!
